ELARIA EBRAHIM
ANNA
Summary
Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence, and confidentiality.
Overview
23
23
years of professional experience
Work History
Certified Medical Assistant
Methodist FamilyHealth
02.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Certified Medical Assistant
Questcare Medical Clinic
12.2021 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
Medical Assistant
Heal 360 Urgent Care
07.2021 - 12.2021
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Completed clinical procedures and gathered patient data for interpretation by physicians.
- Called and faxed pharmacies to submit prescriptions and refills.
- Perform varieties of diagnostic tests such as Covid/Flu/Strep/RSV/Mono tests.
Medical Assistant
Progressive Health Family Medicine
03.2019 - 11.2019
- Performed back and front office duty.
Medical Assistant (externship)
Texas Institute Of Cardiology
01.2019 - 03.2019
- 160 hours of training.
Barista Shift Supervisor
Starbucks -Courtyard Marriot
04.2017 - 12.2018
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Restaurant Hostess
RENISSANCE HOTEL
04.2016 - 04.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Store Manger
Rolex Boutique
01.2006 - 04.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Teacher, Grade 1
Al-Faraana -Elementary School
03.2004 - 04.2006
- Collaborated with colleagues for curriculum development, sharing best practices and creating interdisciplinary units.
- Incorporated social-emotional learning into daily lessons, promoting empathy, self-awareness, and responsible decision-making among students.
- Developed strong relationships with parents, maintaining open communication to support student success both inside and outside the classroom.
- Utilized formative assessments to monitor student progress and adjust instruction accordingly for optimal learning outcomes.
- Improved students'' reading comprehension by implementing diverse teaching strategies and materials.
- Adapted lesson plans to meet the needs of diverse learners, ensuring all students were challenged appropriately and supported in their academic growth.
- Implemented project-based learning activities, encouraging critical thinking skills and fostering creativity among students.
- Led after-school tutoring sessions for struggling students, providing targeted instruction to boost academic achievement.
- Increased parent involvement through regular communication channels such as newsletters, conferences, and volunteer opportunities within the classroom.
- Served on school committees focused on improving instructional practices and overall school culture, contributing valuable insights as a seasoned educator.
- Organized class field trips that enriched the curriculum, allowing students to make connections between classroom content and real-world experiences.
- Enhanced classroom management, establishing a positive learning environment with clear expectations and consistent consequences.
- Mentored new teachers in effective instructional strategies and classroom management techniques.
- Met with parents to review Individualized Education Plans for at-risk students.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Taught core subjects of math, science, technology, and history.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
- Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
Front Desk Receptionist
AL-Hayah Medical Center
01.2002 - 02.2003
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Certified Clinical Medical Assistant - Health And Science
Collin County Community College District
Plano, TX12.2018
High School Diploma -
EL ORMAN H.S
07.1999
Skills
- Medical Terminology
- HIPAA Compliance
- Inventory and Supply Management
- Electronic Health Records
- Patient Assessments
- Vital Sign Monitoring
- Patient Documentation
- Inventory Management
- Specimens Collection and Processing
- Patient Scheduling
- Patient-Focused Care
- Phlebotomy
- Data Entry
- Procedure Assistance
- Patient Relations
- Reliable Team Player
- First Aid
- Knowledge of EKG Rhythm Interpretation
- Equipment Sterilization
- Lab Equipment Operation
- Medical Terminology Knowledge
- Adaptable
- Electronic Medical Records
- Complex Problem-Solving
- Fluent in English/Arabic
- CPR
- Administrate injection/Vaccine
- Referrals
- Appointment Scheduling
- Vital Signs Documentation
- Wound Care
- Office Support
- Patient Support
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Wound care
- Patient assessments
- Inventory and supply management
- Inventory management
- Medical records management
- Conflict resolution
- Payment collection
- Medical billing and coding
- Needs assessments
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Triage assessment
- Basic life support
- Team collaboration
- Verbal and written communication
- Patient education
- Safety compliance
- Phlebotomy techniques
- Infection control
- Telephone etiquette
- Blood pressure measurement
- Injection administration
- Treatment setup
- Medical records oversight
- Sample collection procedures
- Clinical applications
- Workflow organization
- HIPAA protocols
- Healthcare procedures
- Customer service
- Vital signs monitoring
- Direct patient care
- Maintaining confidentiality
- EMR / EHR
- Immunization administration
- Medical terminology knowledge
- Reliable team player
- Electronic medical records
- Data entry
- Patient flow management
- Compassionate
- Patient-focused care
- First aid
- Procedure assistance
- Patient relations
- Appointment setting
- Simple dressings
- Equipment sterilization
- Monitoring patient progress
- Medical procedures
- Diagnostic procedures
- Sterile technique
- Medical office administration
- Complex Problem-solving
- Valid NRCMA license
- Patient management
- Reliable transportation
- Companionship and emotional support
- Professional bedside manner
- Electrocardiographic rhythm recognition
- Medical equipment operation
- Patient oral care
Languages
Arabic: Native or Bilingual
English: Native or Bilingual
Employee of the month 3/2025
Earned recognition for being hardworking, kind, passionate, patient, and had gotten voted most helpful and respectful by the patient surveys.
Interests
- Documenting and sharing travel experiences
- Participating in cultural exchange programs and homestays
- Adventure Travel
- Road Trips
Timeline
Certified Medical Assistant
Methodist FamilyHealth
02.2024 - Current
Certified Medical Assistant
Questcare Medical Clinic
12.2021 - Current
Medical Assistant
Heal 360 Urgent Care
07.2021 - 12.2021
Medical Assistant
Progressive Health Family Medicine
03.2019 - 11.2019
Medical Assistant (externship)
Texas Institute Of Cardiology
01.2019 - 03.2019
Barista Shift Supervisor
Starbucks -Courtyard Marriot
04.2017 - 12.2018
Restaurant Hostess
RENISSANCE HOTEL
04.2016 - 04.2017
Store Manger
Rolex Boutique
01.2006 - 04.2012
Teacher, Grade 1
Al-Faraana -Elementary School
03.2004 - 04.2006
Front Desk Receptionist
AL-Hayah Medical Center
01.2002 - 02.2003
Certified Clinical Medical Assistant - Health And Science
Collin County Community College District
High School Diploma -
EL ORMAN H.S
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