Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Elariya Youssef

Round Hill,VA

Summary

I am currently pursuing a Bachelor’s degree in Biology with a concentration in Pre-Dentistry, complemented by minors in Chemistry and Psychology. I am actively seeking challenging opportunities to enhance my experience and prepare for dental school.

Overview

6
6
years of professional experience

Work History

Church Wedding Coordinator

St. Mark Coptic Orthodox Church Of Washington Dc
Fairfax, VA
05.2023 - Current
  • Wedding Planning and Coordination: Coordinated all aspects of wedding ceremonies, including scheduling, venue setup, with couples to ensure their vision and needs were met.
  • Vendor Management: Managed relationships with vendors such as florists and photographers.
  • Ceremony Logistics: Oversaw the logistical details of the ceremony, including seating arrangements, rehearsal coordination, and day-of timing to ensure a smooth and organized event.
  • Client Consultation: Conducted consultations with couples to discuss their preferences, provide guidance on church policies, and assist with the selection of ceremony details.
  • Problem Resolution: Addressed and resolved any issues or last-minute changes that arose, ensuring that the ceremony proceeded as planned and met the expectations of the couple.
  • Event Setup and Breakdown: Supervised the setup and breakdown of the ceremony space, including decorations, seating arrangements.

Dental Assistant

Grace TMJ & Urgent Dental Care
Ashburn, VA
08.2020 - Current
  • Prepared Treatment Rooms: Ensured readiness for each patient by cleaning and sanitizing equipment, restocking supplies, and maintaining a hygienic environment.
  • Patient Records Management: Collected and evaluated patient data, health history, and records to support accurate assessments and treatment plans by dentists.
  • Dental Radiography: Created and processed dental X-rays (bitewing, periapical, panoramic, and occlusal) using both traditional and digital techniques to aid in diagnosis and treatment.
  • Instrument Preparation: Laid out and organized dental instruments and equipment for procedures, ensuring all necessary tools were ready and sterile.
  • Data Entry and Confidentiality: Accurately entered patient data into the dental records system while adhering to confidentiality and privacy regulations.
  • Patient Relations: Built a loyal patient base by providing empathetic and caring service, which contributed to high patient retention rates.
  • Patient Preparation: Greeted patients, escorted them to exam rooms, and engaged in friendly conversation to alleviate anxiety and prepare them for procedures.
  • Assisted in Procedures: Supported dentists in both permanent and temporary restorative procedures, including applying fillings, placing temporary crowns, and seating permanent crowns.
  • Material Preparation: Prepared dental materials such as amalgam, composite resin, and cements for use during procedures.
  • Postoperative Instructions: Educated patients on postoperative care and treatment instructions provided by the dentist.
  • Inventory Management: Monitored and maintained inventory levels of dental supplies, ensuring adequate stock for day-to-day operations.
  • Chart Review: Reviewed patient charts prior to visits to ensure that all relevant information was available for the dentist's review.
  • Sterilization: Sterilized instruments according to established protocols to prevent infection and maintain safety.
  • Administrative Support: Performed administrative tasks including scheduling appointments, answering phones, and updating patient records.
  • Billing and Insurance: Managed billing inquiries and resolved issues with insurance companies regarding claims.
  • Chairside Assistance: Provided chairside support during dental procedures, including passing instruments and holding suction devices.
  • Office Maintenance: Maintained a clean, organized office environment and conducted routine equipment maintenance.
  • Support Services: Stocked rooms with supplies, cleaned trays, and changed linens between patients to ensure a smooth workflow.
  • Patient Education: Instructed patients on treatment procedures and home care to enhance their understanding and compliance.
  • Clinical Support: Assisted the dentist during examinations by retracting the patient's tongue and cheeks and taking vital signs as needed.

Front Desk Receptionist

Grace TMJ & Urgent Dental Care
Ashburn, VA
08.2020 - Current
  • Payment Processing: Efficiently handled payment transactions, provided receipts, processed invoices, and managed cash register balances at the end of each shift.
  • Customer Service: Warmly greeted patients and visitors, answered phones, and addressed inquiries with professionalism and accuracy. Assisted in directing patients and visitors to the appropriate departments.
  • Appointment Scheduling: Coordinated and scheduled appointments for patients and staff, managed the office calendar, and confirmed bookings.
  • Data Management: Entered and updated patient information in the database, verified insurance details, and maintained accurate and confidential records.
  • Insurance and Claims: Performed insurance verification, pre-authorizations, processed claims, and resolved issues blocking auto-adjudication. Monitored and pursued collections on outstanding invoices.
  • Administrative Tasks: Managed incoming and outgoing mail, prepared daily shift reports, and handled basic bookkeeping tasks such as filing, photocopying, and scanning.
  • Communication: Responded to inquiries and room requests via phone, email, and in-person. Drafted and prepared professional business documents and reports.
  • Office Maintenance: Tracked and ordered office supplies, coordinated with maintenance staff for equipment and facility issues, and ensured a clean, organized reception area.
  • Visitor Management: Monitored visitor access, issued identification badges, and ensured a secure and welcoming environment.
  • Support Services: Assisted with event coordination, prepared meeting rooms, and supported new hire onboarding by preparing workspaces and providing orientation materials.
  • Record Keeping: Processed and recorded invoice payments, tracked account activity, and updated client information regularly to ensure accuracy.
  • Customer Relations: Resolved customer complaints and issues promptly, maintained high levels of patient satisfaction, and upheld confidentiality of personal and financial information.

Dental Office Manager

Grace TMJ & Urgent Dental Care
Ashburn, VA
08.2020 - Current
  • Operations Management: Oversaw daily operations for two dental locations, ensuring smooth workflow, efficient patient care, and adherence to clinic policies and procedures.
  • Team Leadership: Supervised and mentored a team of dental staff, including receptionists, dental assistants, and hygienists. Conducted regular performance evaluations and facilitated ongoing training.
  • Financial Oversight: Managed budgeting, financial planning, and reporting for both locations. Monitored revenue, expenses, and profitability, and implemented cost-control measures to enhance financial performance.
  • Patient Relations: Enhanced patient satisfaction by addressing concerns, resolving complaints, and ensuring a high level of service. Implemented patient retention strategies and managed appointment scheduling to optimize patient flow.
  • Administrative Duties: Coordinated administrative functions including scheduling, billing, and insurance claims processing. Ensured accurate record-keeping and compliance with dental regulations and privacy laws.
  • Staff Coordination: Scheduled staff shifts, managed payroll, and addressed staffing needs. Facilitated communication between locations to ensure consistency in policies and practices.
  • Facility Management: Oversaw the maintenance and cleanliness of both dental offices. Coordinated with vendors for equipment servicing and managed inventory levels for dental supplies and office materials.
  • Marketing and Outreach: Developed and executed marketing strategies to attract new patients and increase clinic visibility. Managed community outreach programs and patient referral initiatives.
  • Compliance and Quality Control: Ensured compliance with healthcare regulations and dental industry standards. Conducted regular audits and implemented quality control measures to maintain high standards of care.
  • Technology Management: Oversaw the implementation and maintenance of dental software and technology systems. Ensured staff were trained and proficient in using practice management software and electronic health records (EHR).
  • Problem Solving: Identified and addressed operational challenges, implemented solutions, and optimized clinic workflows to enhance efficiency and patient care.
  • Reporting and Analysis: Prepared and analyzed reports on clinic performance, patient metrics, and financial status. Provided insights and recommendations for improving operations and achieving strategic goals.

Dental/Oral Surgeon Assistant

Grace TMJ & Urgent Dental Care
Ashburn, VA
08.2020 - Current
  • Surgical Assistance: Supported oral surgeons during a variety of complex surgical procedures, including tooth extractions, bone grafts, and dental implants, ensuring a sterile environment and smooth workflow.
  • Preoperative Preparation: Prepared patients for oral surgical procedures by reviewing medical histories, obtaining consent, and providing detailed preoperative instructions to ensure patient safety and readiness.
  • Emergency Response: Efficiently handled intraoperative emergencies and complications, coordinating with the surgical team to address issues promptly and effectively.
  • Inventory Management: Monitored and managed inventory levels of surgical supplies and equipment, ensuring stock availability and minimizing waste through accurate ordering and usage tracking.

TV Presenter

christian youth channel (cyc)
Fairfax, VA
07.2019 - Current
  • presenting different topics for ( kindergarten sunday school) age group
  • assist in script writing and planning series of programs ( mysterious key)

Service Volenteering

St. Mark Coptic Orthodox Church Of Washington Dc
Fairfax, VA
03.2018 - Current
  • Ushers Ministry: Implemented effective strategies to streamline and enhance the flow of services within the Ushers Ministry, resulting in a more organized and efficient service experience for congregation members.
  • Sunday School Program: Adapted teaching methods and activities to suit changing age groups within the Sunday School ministry, fostering a more engaging and educational environment for all participants.
  • Church Festival: Led marketing and sales efforts for the church festival, overseeing promotions and vendor interactions. Supervised the children's area to ensure a safe, fun, and well-managed experience for young attendees.

Cashier

Chick-fil-A
Purcellville, VA
07.2019 - 08.2020
  • Customer Service Excellence: Delivered exceptional service by greeting customers warmly, addressing inquiries, and ensuring a positive dining experience.
  • Team Collaboration: Worked collaboratively with team members to ensure smooth operations, maintain a clean and organized front-of-house area, and support efficient service delivery.
  • Problem Resolution: Addressed and resolved customer complaints or issues in a professional and timely manner, ensuring customer satisfaction and repeat business.
  • Cleanliness and Safety: Ensured adherence to cleanliness and safety protocols, including sanitizing surfaces, handling food with care, and maintaining a hazard-free environment.
  • Point-of-Sale Systems: Operated POS systems to process payments, handle cash and card transactions, and provide accurate change or receipts.
  • Promotions : Promoted special offers to enhance the customer experience and increase sales.

Education

High School Diploma -

Woodgrove High School
Purcellville, VA
06-2020

Bachelor of Science - Dentistry (Pre-Dentistry)

Shepherd University
Shepherdstown, WV

Skills

  • Patient Schedule Management
  • Taking X-Rays
  • Chairside Assistance
  • Office Management
  • Patient Flow Management
  • Patient Records Gathering
  • Documentation and Reporting
  • Planning & coordination
  • Customer Service
  • Ability to speaking Arabic fluently
  • supervising team
  • problem solving
  • Administrative Support
  • Supply Management
  • Data Entry
  • Staff hiring
  • Operations Management
  • Staff Management
  • Billing
  • Workforce Management
  • Employee Supervision
  • Team Supervision
  • Staff Training
  • Mail handling
  • Meeting planning
  • Proposal Writing
  • Event Coordination
  • Workflow Planning
  • Oral communication
  • Payment plans
  • Patient Care
  • Treatment Planning
  • HIPAA Compliance
  • Schedule Management
  • Insurance Billing
  • Office meetings
  • Inventory Management

Languages

Arabic
Native/ Bilingual

Accomplishments

  • Outstanding Achievement Award, Christian Youth Channel
    October 2023
    Honored for exceptional contributions and impact in presenting Sunday School lessons within the Christian Youth Channel community.
  • Participant, Destination Dentistry
    April 2022
    Engaged in a specialized program at West Virginia University School of Dentistry, gaining valuable insights into the field of dentistry.
  • FCPD Self-Defense Program Completion
    September 2022
    Successfully completed a comprehensive self-defense program, demonstrating proficiency in personal safety techniques.
  • The National Society of High School Scholars
    2020
    Inducted for academic excellence and leadership during high school.

Timeline

Church Wedding Coordinator

St. Mark Coptic Orthodox Church Of Washington Dc
05.2023 - Current

Dental Assistant

Grace TMJ & Urgent Dental Care
08.2020 - Current

Front Desk Receptionist

Grace TMJ & Urgent Dental Care
08.2020 - Current

Dental Office Manager

Grace TMJ & Urgent Dental Care
08.2020 - Current

Dental/Oral Surgeon Assistant

Grace TMJ & Urgent Dental Care
08.2020 - Current

TV Presenter

christian youth channel (cyc)
07.2019 - Current

Cashier

Chick-fil-A
07.2019 - 08.2020

Service Volenteering

St. Mark Coptic Orthodox Church Of Washington Dc
03.2018 - Current

High School Diploma -

Woodgrove High School

Bachelor of Science - Dentistry (Pre-Dentistry)

Shepherd University

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Elariya Youssef