Elasia Brown
Syracuse,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Direct Support Assistant
NYS Office For People With Developmental Disabilities
08.2024 - Current
- Built strong relationships with clients by establishing trust, rapport, and open communication channels.
- Collaborated with families and guardians to establish open lines of communication regarding client progress and concerns.
- Maintained accurate records of client progress, incidents, and other relevant information for case management purposes.
- Provided crisis intervention when necessary to maintain safety for both clients and staff members.
- Promoted a safe, clean, and comfortable living environment to ensure client satisfaction and wellbeing.
- Managed financial matters for clients such as budgeting assistance, bill payments, and benefits coordination.
Customer Service Representative
Pathfinder Bank
10.2022 - 08.2024
- Was a team player and recognized as lead teller that value safety
- Reliable to company for filling cash orders, training new staff, step by step help, and/or reassurance
- Self-managed when under pressure or when increase in traffic/tasks
- Directly related to customers and familiarized myself with how they conduct business
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Event Host
Playday CNY
09.2022 - 08.2024
- Received a variety of compliments from several corporate executives, parents, children, and managers
- Creatively planned activities for the children and took initiative at chaotic times
- Served food in a sanitary manner
- Trusted to handle and watch over valuable possessions daily
Branch Service Representative
Empower Federal Credit Union
11.2020 - 08.2022
- Protected the community from fraud by being detail oriented
- Motivated to help the community financially
- Actively listened and referred reliable products and solutions
- Used interpersonal communication skills and provided insightful service
- Trained coworkers accurately and formalized reliable ideas and advice
- Disciplined to provide privacy and security with all information
- Multitasked efficiently and maintained an organized workspace
Control Center Specialist
Rapid Response Monitoring
09.2019 - 09.2020
- Empathized with customers when in an emergency or panic
- Passionately focused on the health and safety of both myself and others
- Showed up on time daily and proactively applied feedback to each performance
- Studied and practiced new protocols and remained informed of changes
Education
A.A. - Communications Studies
Onondaga Community College
Syracuse, NYRegents Diploma - undefined
Thomas R. Proctor High School
Utica, NYSkills
- Active learning
- Creativity and innovation
- Relationship building
- Client advocacy
- Patience and tolerance
- Time management
Timeline
Direct Support Assistant
NYS Office For People With Developmental Disabilities
08.2024 - Current
Customer Service Representative
Pathfinder Bank
10.2022 - 08.2024
Event Host
Playday CNY
09.2022 - 08.2024
Branch Service Representative
Empower Federal Credit Union
11.2020 - 08.2022
Control Center Specialist
Rapid Response Monitoring
09.2019 - 09.2020
A.A. - Communications Studies
Onondaga Community College
Regents Diploma - undefined
Thomas R. Proctor High School
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