Elatia Mcclain
Detroit,MI
Summary
Dynamic and results-driven professional with extensive experience in customer support at Henry Ford Hospital. Proven problem-solving skills and adept at call center operations, enhancing customer satisfaction through effective issue resolution. Strong data entry capabilities and a commitment to excellence in service delivery. Excels in high-pressure environments while maintaining professionalism.
Overview
18
18
years of professional experience
Work History
Call Center Representative
Henry Ford Hospital
11.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Security Officer
Prudential Security
02.2019 - 03.2021
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Press Operator
US Farathane
04.2011 - 12.2013
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Performed regular maintenance on press machinery to optimize performance.
- Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
- Promptly removed completed loads from press.
Cashier
McDonald's Restaurant
04.2007 - 10.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED - Basic Skills
Life Skills
Detroit Mi06.2006
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Resolving issues
- Inbound phone calls
- Call center operations
Timeline
Call Center Representative
Henry Ford Hospital
11.2022 - Current
Security Officer
Prudential Security
02.2019 - 03.2021
Press Operator
US Farathane
04.2011 - 12.2013
Cashier
McDonald's Restaurant
04.2007 - 10.2011
GED - Basic Skills
Life Skills
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