Elatsky Wilson
Houston,TX
Summary
Dynamic professional with a strong background in customer service and education, notably at New York Life Insurance Co. Skilled in student engagement and multi-subject instruction, I excel in fostering positive learning environments and resolving complex issues. Committed to enhancing experiences through effective communication and collaboration.
Overview
20
20
years of professional experience
Work History
Substitute Teacher, K-12
ESS
02.2025 - Current
- Maintained classroom discipline and fostered a positive learning environment for all students.
- Collaborated with regular teachers to ensure continuity in curriculum delivery during absences.
- Utilized classroom technology to enhance student engagement and facilitate remote learning initiatives.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Customer Care Advocate
New York Life Insurance Co
10.2022 - 06.2024
- Built rapport with customers through personalized interactions, increasing their trust in the company''s products or services.
- Conducted thorough research to provide accurate information and resolve complex issues effectively.
- Maintained detailed records of each interaction, ensuring accurate documentation for future reference or follow-up purposes.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Collaborated with team members to achieve shared goals in improving overall customer experience.
- Participated in ongoing training opportunities to expand skillset and stay current on best practices for delivering superior support.
Customer Service Representative
SaviLinx
10.2020 - 01.2022
- Managed high-volume inbound calls while maintaining exceptional customer service standards.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Utilized CRM software to document interactions and track customer feedback efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed training materials to support ongoing staff development and skill enhancement initiatives.
Customer Service Representative
General Dynamics
10.2016 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Utilized CRM software to track customer interactions and improve service delivery consistency.
Customer Service Representative
Comcast, Xfinity
07.2005 - 01.2010
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and improve service delivery consistency.
- Collaborated with team members to enhance customer experience and streamline support processes.
- Provided training and mentorship to new representatives, fostering a collaborative work environment.
Education
Associate of Science - Medical Building And Coding
Ultimate Medical Academy
Clearwater, FL06-2026
No Degree - Business Administration And Management
Jones County Junior College
Ellisville, MS12-2016
No Degree - Cosmetology
Pearl River Community College
Poplarville, MS08-2004
GED
Pearl River Community College
Hattiesburg, MS07-2002
Skills
- Student engagement
- Positive reinforcement
- Multi-subject instruction
- Special needs support
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Substitute Teacher, K-12
ESS
02.2025 - Current
Customer Care Advocate
New York Life Insurance Co
10.2022 - 06.2024
Customer Service Representative
SaviLinx
10.2020 - 01.2022
Customer Service Representative
General Dynamics
10.2016 - 08.2017
Customer Service Representative
Comcast, Xfinity
07.2005 - 01.2010
Associate of Science - Medical Building And Coding
Ultimate Medical Academy
No Degree - Business Administration And Management
Jones County Junior College
No Degree - Cosmetology
Pearl River Community College
GED
Pearl River Community College