Elaunte Brown
Marietta,Ga
Summary
Top-performing professional in customer engagement with transferable sales, administrative and management experience. Graduate from Georgia State University (BA) and Georgia Highlands College (AS) with a degree in both business management and business administration. Excelling in service delivery, team collaboration and overall performance while advancing in personal education through the US in Technology program with the goal of attaining a position at a hyper growth SaaS Company.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Account Executive
Yelp
Atlanta, Ga
09.2022 - Current
- Qualified and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Asked provoking questions to identify gaps and solutions to close deals
Mentee
Us In Technology
Atlanta, Ga
08.2022 - Current
- Continuously attending training workshops to further develop knowledge in the SaaS industry
- Strategizing efficient cold call outreach to effectively build rapport with clients building confidence to close deals.
- Researching appropriate information on both clients and company alike to create lasting relationship
- Role-playing different sales scenarios to familiarize myself with handling tough objections
- Implementing organization strategies to simultaneously work on multiple tasks at hand.
- Gained insight on building rapport, pipeline management, and closing techniques.
Acquisitions Manager
Real Property Management
Atlanta, Ga
01.2017 - 11.2022
- Reviewed financial statements and appraisals of properties being acquired
- Negotiated contracts with sellers, banks, mortgage companies, and title companies to secure to over 50 new properties averaging 2 properties acquired monthly over two years.
- Conducted due diligence to ensure that property is accurately appraised, including detailed analysis of targeted regions
- Resolved legal issues regarding title ownership, liens, encumbrances, zoning issues, easements, etc
- Managed closing process to ensure timely completion of all transactions
- Responsible for presenting reports detailing purchases, market trends, and new objectives with key stakeholders
Sale Development Representative
Service Titan
Atlanta, Ga
01.2022 - 08.2022
- Make 100+ calls per day to build and manage lead development pipeline across all markets using Salesforce, Tableau, and Chili Piper
- Prospect into multiple organizations via cold-calling, networking, e-mail/e-marketing, and utilizing Internet information sources
- Qualify all sales leads based upon specific lead qualification criteria definitions
- Learn and demonstrate fundamental understanding of Service Titan offerings thru clearly articulating capabilities and advantages to prospective customers
- Contributed to every component of critical functions associated with fulfilling a full sales cycle
- Proactively continue company product and competitive product and market knowledge via website, on-line webinars, and marketing information
- Research prospective accounts to understand needs, build target lists, and develop effective emails and scripts.
Pro Business Coordinator
The Home Depot
Atlanta, Ga
01.2013 - 01.2017
- Promoted from customer service rep to Chat Team Lead to Pro Business Coordinator
- Developed highly empathetic client relationships contributing to exceeding sales goals with consultative, value-focused customer service approach
- Motivated, coached, and trained agents on key knowledge to achieve set KPI’s
- Promptly respond to general inquiries to extreme resolutions from team members, vendors, and clients via mail, email, and fax
- Responsible for accurately forecasting, analyzing, and reporting on daily shipments/ team statistics
- Managed commercial client and vendor account resulting in over 300k in sales revenue year over year.
Sales Specialist
Apple, Inc
Atlanta, Ga
01.2011 - 01.2013
- Independently generated B2B leads which resulted in $30,000 of additional store revenue
- Researched issues on various computer systems and databases to resolve complaints and answer inquiries
- Provided thorough support and problem resolution for customers
- Managed quality communication, customer support and product representation by explaining important features and services of multiple lines of products
Education
Bachelors - Business Management
Georgia State University
Atlanta, GA 01.2016 - 01.2018
Associates - Business Administration
Georgia Highlands College
Rome, GA 01.2014 - 01.2016
Skills
Account servicing
Customer presentations
Vendor management
Contracts
Negotiations
Written and verbal communication
Account management
G-Suite
Salesforce
MS Office
Teambuilding
Certification
Real Estate License - 5 years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Timeline
Account Executive
Yelp
09.2022 - Current
Mentee
Us In Technology
08.2022 - Current
Sale Development Representative
Service Titan
01.2022 - 08.2022
Real Estate License - 5 years
01-2018
Acquisitions Manager
Real Property Management
01.2017 - 11.2022
Bachelors - Business Management
Georgia State University
01.2016 - 01.2018
Associates - Business Administration
Georgia Highlands College
01.2014 - 01.2016
Pro Business Coordinator
The Home Depot
01.2013 - 01.2017
Sales Specialist
Apple, Inc
01.2011 - 01.2013