Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Elaunte Brown

Elaunte Brown

Marietta,Ga

Summary

Top-performing professional in customer engagement with transferable sales, administrative and management experience. Graduate from Georgia State University (BA) and Georgia Highlands College (AS) with a degree in both business management and business administration. Excelling in service delivery, team collaboration and overall performance while advancing in personal education through the US in Technology program with the goal of attaining a position at a hyper growth SaaS Company.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Account Executive

Yelp
Atlanta, Ga
09.2022 - Current
  • Qualified and strengthened relationships with new and existing accounts to drive revenue growth.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
  • Gathered information from clients to secure accounts, verify payment and identify special requirements.
  • Leveraged CRM to collect, organize and manage sales data and customer information.
  • Asked provoking questions to identify gaps and solutions to close deals

Mentee

Us In Technology
Atlanta, Ga
08.2022 - Current
  • Continuously attending training workshops to further develop knowledge in the SaaS industry
  • Strategizing efficient cold call outreach to effectively build rapport with clients building confidence to close deals.
  • Researching appropriate information on both clients and company alike to create lasting relationship
  • Role-playing different sales scenarios to familiarize myself with handling tough objections
  • Implementing organization strategies to simultaneously work on multiple tasks at hand.
  • Gained insight on building rapport, pipeline management, and closing techniques.

Acquisitions Manager

Real Property Management
Atlanta, Ga
01.2017 - 11.2022
  • Reviewed financial statements and appraisals of properties being acquired
  • Negotiated contracts with sellers, banks, mortgage companies, and title companies to secure to over 50 new properties averaging 2 properties acquired monthly over two years.
  • Conducted due diligence to ensure that property is accurately appraised, including detailed analysis of targeted regions
  • Resolved legal issues regarding title ownership, liens, encumbrances, zoning issues, easements, etc
  • Managed closing process to ensure timely completion of all transactions
  • Responsible for presenting reports detailing purchases, market trends, and new objectives with key stakeholders

Sale Development Representative

Service Titan
Atlanta, Ga
01.2022 - 08.2022
  • Make 100+ calls per day to build and manage lead development pipeline across all markets using Salesforce, Tableau, and Chili Piper
  • Prospect into multiple organizations via cold-calling, networking, e-mail/e-marketing, and utilizing Internet information sources
  • Qualify all sales leads based upon specific lead qualification criteria definitions
  • Learn and demonstrate fundamental understanding of Service Titan offerings thru clearly articulating capabilities and advantages to prospective customers
  • Contributed to every component of critical functions associated with fulfilling a full sales cycle
  • Proactively continue company product and competitive product and market knowledge via website, on-line webinars, and marketing information
  • Research prospective accounts to understand needs, build target lists, and develop effective emails and scripts.

Pro Business Coordinator

The Home Depot
Atlanta, Ga
01.2013 - 01.2017
  • Promoted from customer service rep to Chat Team Lead to Pro Business Coordinator
  • Developed highly empathetic client relationships contributing to exceeding sales goals with consultative, value-focused customer service approach
  • Motivated, coached, and trained agents on key knowledge to achieve set KPI’s
  • Promptly respond to general inquiries to extreme resolutions from team members, vendors, and clients via mail, email, and fax
  • Responsible for accurately forecasting, analyzing, and reporting on daily shipments/ team statistics
  • Managed commercial client and vendor account resulting in over 300k in sales revenue year over year.

Sales Specialist

Apple, Inc
Atlanta, Ga
01.2011 - 01.2013
  • Independently generated B2B leads which resulted in $30,000 of additional store revenue
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries
  • Provided thorough support and problem resolution for customers
  • Managed quality communication, customer support and product representation by explaining important features and services of multiple lines of products

Education

Bachelors - Business Management

Georgia State University
Atlanta, GA
01.2016 - 01.2018

Associates - Business Administration

Georgia Highlands College
Rome, GA
01.2014 - 01.2016

Skills

    Account servicing

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Certification

Real Estate License - 5 years

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Sometimes the questions are complicated and the answers are simple.
Dr. Seuss

Timeline

Account Executive

Yelp
09.2022 - Current

Mentee

Us In Technology
08.2022 - Current

Sale Development Representative

Service Titan
01.2022 - 08.2022

Real Estate License - 5 years

01-2018

Acquisitions Manager

Real Property Management
01.2017 - 11.2022

Bachelors - Business Management

Georgia State University
01.2016 - 01.2018

Associates - Business Administration

Georgia Highlands College
01.2014 - 01.2016

Pro Business Coordinator

The Home Depot
01.2013 - 01.2017

Sales Specialist

Apple, Inc
01.2011 - 01.2013

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