Elawna Mitchell
North Charleston,SC
Summary
Accomplished student with entrepreneurial skills that included computer science, accounting, personal finance. Proven track record initiating and delivering successful blogs and online ecommerce. Responsible for the online logistics and sales of the e-commerce department at Goodwill Corporate in Charleston, SC. Managerial skills
Overview
9
9
years of professional experience
Work History
Owner/operator
Elawna’s Fashion Corner
- Started an online store that provides clothing and fashion advice
- Responsible for negotiating prices of material, supplies and products
- Negotiates the shipping cost with different vendors
- Planned, directed and organized daily operational activities
- Provides excellent customer service with phone calls and emails
Sales Associate
United Bank
07.2024 - Current
- Manage the duties of balancing a cash drawer daily
- Accept cash deposits, loan payments, process withdrawals daily and cash checks
- Respond to client inquiries and refer clients to appropriate banking products
- Conducted audits and ordered money for the vault
- Provided oversight and direction to one teller
- Balancing performance rate 97%
- Demonstrated leadership by mentoring new tellers, ensuring adherence to bank policies, and supporting team efficiency during peak hours.
Guest Service Agent
The Sanctuary at Kiawah Island Golf Resort
02.2024 - 07.2024
- Organized, confirmed, processed, and conducted all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
- Maintain discretion and security for the hotel and guests
- Actively listen and appropriately respond to guests’ inquiries and complaints, always remaining composed and courteous. Referring clients to appropriate departments.
- Manage the duties and balancing of a cash drawer daily. Counted bills at the end of the shift and made sure they were identical to generalized computer reports.
- Identify customer needs and up-sell additional services.
- Processing guest payments and managing bills
E-Commerce Specialist
Target
01.2019 - 01.2020
- Fulfilled incoming orders for online purchases, the accuracy rate was 96.5%
- Secured products for shipping including packing and wrapping fragile items
- Managed online orders, including pre-sales, sales and returns
- Provided excellent customer service instore and online for customers picking up or returning orders
- Ensured accuracy of orders to reduce the number of returns while increasing profits and proficiency
Internship as an E-commerce Supervisor/Logistics Specialist
Goodwill Corporate
01.2017 - 01.2019
- Managed a team of three that was responsible for the startup of the company’s e-commerce site which provided additional revenue to the company, increased revenue by 20% after the initial startup of e-commerce site
- Sorted, inspected, appraised, and approved products for sale on the e-commerce site
- Ordered equipment to check the quality and value of jewelry, gold, silver and diamonds that were donated
- Ordered shipping products to ensure all items shipped were free from damage
- Created a catalog filing system to ensure each item could be located and available for immediate shipping after being purchased.
- Developed efficient ways to ship products faster and cheaper by using 3 different vendors.
- Within the first six months the site made $70,000 on successful sales of jewelry, name brand clothing, handbags, collectibles, and musical instruments.
- Insured compliance with the Goodwill E-commerce site for the company to remain active by completing all required paperwork quarterly
- Answered emails and phone calls concerning products, returns and complaints
- Maintained incoming inventory from 26 stores
- Retained and maintained business accounts with vendors
- Maintained a buyer’s mailer list to ensure customers were informed of sales
- Provided excellent customer service
Education
BS - Business Management
Winthrop University
01.2022
Skills
- Microsoft: Office, Project, SMS, Outlook, Notes, SmartSuite, Adobe: Photoshop, Illustrator, Acrobat
- Networking, Blogs, wix, Instagram
- Task management
- Marketing- Digital Media (Social media platforms)
- Customer relationship management
- Inventory management
Websites
Timeline
Sales Associate
United Bank
07.2024 - Current
Guest Service Agent
The Sanctuary at Kiawah Island Golf Resort
02.2024 - 07.2024
E-Commerce Specialist
Target
01.2019 - 01.2020
Internship as an E-commerce Supervisor/Logistics Specialist
Goodwill Corporate
01.2017 - 01.2019
Owner/operator
Elawna’s Fashion Corner
BS - Business Management
Winthrop University
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