E’Layha Cochran
Stone Mountain,USA
Summary
Reliable and detail-oriented professional with hands-on experience in medical office administration and front-line customer service. Certified Medical Administrative Assistant with a strong foundation in office procedures, scheduling, patient interaction, and records management. Known for delivering excellent service in fast-paced environments, multitasking efficiently, and supporting team goals. Adaptable and professional, with a commitment to continuous growth in administrative and clerical roles across healthcare and general office settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member/Cashier
Chick-fil-A
Snellville, GA
11.2025 - Current
- Provided exceptional customer service in fast-paced environment.
- Adapted quickly to changing priorities during peak service hours.
- Learned all required tasks quickly to maximize performance.
- Collaborated with team members to complete orders accurately and promptly.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Cross-trained and backed up other customer service managers.
Stocker & Cashier
Food Depot Inc.
Carrollton, GA
03.2025 - 06.2025
- Operated POS systems and processed transactions with accuracy and efficiency.
- Balanced multiple responsibilities including bagging, stocking, and customer assistance.
- Supported store organization through consistent restocking and visual merchandising.
- Communicated effectively with customers and team members in a fast-paced environment.
- Streamlined inventory restock processes, improving shelf availability and workflow.
- Maintained store cleanliness and organization, contributing to a positive customer experience.
- Delivered proactive customer service, helping resolve issues and ensuring satisfaction.
Medical Administrative Assistant Intern
Harris Professional Care / Turner Job Corps
Albany, GA
01.2024 - 03.2024
- Completed 360 clinical and clerical training hours in a fast-paced healthcare setting.
- Scheduled appointments, transcribed physician orders, and handled patient check-in/out.
- Assisted with emergency protocols and supported CPR/AED training and triage exercises.
- Managed confidential patient records and ensured compliance with HIPAA regulations.
- Distributed medication under supervision and communicated with patients of all ages.
- Improved scheduling efficiency, reducing patient wait times and increasing satisfaction.
- Maintained a professional front desk presence, handling high volumes of inquiries with poise.
Education
MAA Certification -
Turner Job Corps
Albany, Ga10-2024
High School Diploma - undefined
Penn Foster High School
Remote10-2023
Skills
- Medical Terminology
- Records Management
- Appointment Scheduling
- Phone Triage
- EMR Systems
- Microsoft Office
- CPT Coding
- ICD-10 Coding
- Medical Billing
- Insurance Verification
- Customer Service
- Front Desk Operations
- Typing
- Data Entry
- Clerical Support
- Basic Life Support
- Sterilization Procedures
- File Organization
- Calendar Management
- HIPAA Compliance
- Documentation Review
- Cash handling
- Interpersonal communication strength
Certification
- Certified Medical Administrative Assistant (CMAA) – June 2026
- LIUNA Online Infectious Disease & COVID-19 Training – Certificate of Completion
Timeline
Team Member/Cashier
Chick-fil-A
11.2025 - Current
Stocker & Cashier
Food Depot Inc.
03.2025 - 06.2025
Medical Administrative Assistant Intern
Harris Professional Care / Turner Job Corps
01.2024 - 03.2024
High School Diploma - undefined
Penn Foster High School
MAA Certification -
Turner Job Corps