Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elayna Coles

Pittsburgh

Summary

Experienced and certified forklift operator with 5 years of solid track record at UPS. Recognized for exceptional service and commitment to safety. Current DOT certification ensures compliance with industry regulations. Completed training at Intergrad Driving School in Maryland, enhancing skills and knowledge in the field. Dedicated to maintaining high professionalism and efficiency in all operations.

Overview

14
14
years of professional experience

Work History

PT Preload Supervisor

UPS
07.2020 - Current
  • Reduced employee turnover by cultivating a positive work environment and addressing staff concerns in a timely manner.
  • Implemented safety protocols to maintain a secure workplace, reducing workplace accidents significantly.
  • Enforced compliance with regulatory requirements such as OSHA standards, minimizing potential fines or penalties related to safety violations or non-compliance incidents.
  • Performed evaluations for staff members, identifying areas for improvement and developing action plans for growth.
  • Enhanced team performance by conducting regular training sessions, setting clear expectations, and providing constructive feedback.
  • Improved operational efficiency by implementing effective workflow processes and resource allocation strategies.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Completed monthly audits evaluating staff retention and turnover rates.
  • Facilitated comprehensive orientation program to integrate new hires seamlessly.

Package Handler

UPS
04.2019 - 07.2020
  • Sorts and loads packages to correct location according to label and load sheet
  • Scan each package to confirm the arrival of package and current condition
  • Handles packages safely by using proper lifting techniques
  • Sliding, lifting and sorting packages weighing up to 70 lb

Dietary Aid

Fair Oaks
03.2018 - 06.2019
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Executed efficient sanitization of dining and serving items using a commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Secured CPR certification to prioritize and maintain the safety of residents.

Crew Lead

Get-go
12.2014 - 03.2018
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Communicated effectively with upper management, team members and customers to keep everyone informed
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.

Sales Representative

Breadworks Bakery Pgh
06.2017 - 10.2017
  • Contributed to team objectives in a fast-paced environment.
  • Trained new employees on customer service, money handling and organization strategies.
  • Managed inventory and restock shelves efficiently, ensuring product freshness and availability.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Prepared baked goods by boxing and wrapping products.

Parking Attendant

Steel City Valet
09.2016 - 11.2016
  • Answered general questions about parking fees, facilities and directions.
  • Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
  • Kept the parking lot clean and well-maintained to provide a safe and attractive lot to customers.
  • Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.

Server

Buca di Beppo
08.2015 - 08.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Implemented opening and closing protocols along with executing routine operational daily tasks before end of shift.

Baker

Cheesecake Factory
09.2013 - 05.2014
  • Supervises inventory control workflows to ensure availability of desserts and baked goods.
  • Efficient in crafting various hot and cold drink recipes.
  • Coordinated beginning and end-of-day procedures to maintain efficient bakery functioning.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Operated cash registers and processed payments accurately.

Sales Representative

Real Pittsburgh Marketing (Direct Energy)
07.2013 - 08.2013
  • Educated customers on energy markets and alternative energy sources.
  • Conducted in-depth analysis of customer energy consumption patterns to recommend tailored rate plans.
  • Delivered customized business solutions tailored to energy purchase strategies through proposals and presentations.
  • Navigated areas to interact with prospective clients.
  • Reviewed activities related to record-keeping, service performance, and sales strategies.

Baker - Hostess - Salad Bar Lead – Cashier – Cook/Prep

Eat n Park
08.2011 - 07.2013
  • Preparation Person: August 2011 – July 2013
  • Executed preparation of food varieties per specific instructions ensuring compliance with approved guidelines.
  • Maintained accurate labeling and systematic storage of ingredients using first-in-first-out methodology.
  • Weighted, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment
  • Greeter: September 2011 - July 2013 Welcomed guests, guided them to tables or directed them to waiting areas.
  • Managed effective seating arrangements to enhance guest experience.
  • Proactively identified and met guests' service needs.
  • Leveraged upselling techniques to drive additional purchases, contributing to overall restaurant profitability.
  • Buffet Person: October 2011 - July 2013
  • Arranged salad bar and buffet for dinner, midnight, and morning offerings.
  • Replenished inventory in serving areas, cupboards, and refrigerators.
  • Documented and tracked data regarding food utilization and spending.
  • Guided employees in following facility guidelines, adhering to safety policies, and mastering recipe precision along with plating techniques.
  • Cook: August 2012 - July 2013
  • Coordinated with kitchen staff to address customer allergies and dietary requirements.
  • Executed cooking techniques using experience to enhance food quality.
  • Cooked food properly and in a timely fashion, using safety precautions
  • Baker: April 2013 - July 2013
  • Ensured bakery food cases consistently displayed neat and attractive arrangements.
  • Adhered to established procedures in baking processes.
  • Managed preparation and presentation of the desserts for all catered events
  • Maintained sanitary conditions in compliance with safety standards.

Education

High School Diploma -

Carrick High School
Pittsburgh, PA
06.2013

High School Diploma -

Brashear High School
Pittsburgh, PA
06.2013

Skills

    Adaptabilit

    Creativity

    Problem-solving

    Communication skills

    Attention to detail

    Critical thinking

    Flexibility

    Collaboration

Timeline

PT Preload Supervisor

UPS
07.2020 - Current

Package Handler

UPS
04.2019 - 07.2020

Dietary Aid

Fair Oaks
03.2018 - 06.2019

Sales Representative

Breadworks Bakery Pgh
06.2017 - 10.2017

Parking Attendant

Steel City Valet
09.2016 - 11.2016

Server

Buca di Beppo
08.2015 - 08.2016

Crew Lead

Get-go
12.2014 - 03.2018

Baker

Cheesecake Factory
09.2013 - 05.2014

Sales Representative

Real Pittsburgh Marketing (Direct Energy)
07.2013 - 08.2013

Baker - Hostess - Salad Bar Lead – Cashier – Cook/Prep

Eat n Park
08.2011 - 07.2013

High School Diploma -

Carrick High School

High School Diploma -

Brashear High School
Elayna Coles