Elayna Dunn
CHICAGO,Illinois
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Production Rentals Chicago. Expert in workforce management and adept at fostering team leadership, I significantly improved service delivery through strategic HR policies and Microsoft Office proficiency. Achieved notable success in staff training, development, and complex problem-solving, ensuring top-tier performance and client relations.
Overview
13
13
years of professional experience
Work History
Manager/Administrative Officer
Production Rentals Chicago
4318 W. Carroll Chicago IL
01.2021 - 03.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained employee records according to company policies and industry regulations.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Coordinated interviews, background checks and assisting with new hire orientations.
- Analyzed documentation, made recommendations and advised staff on matters involving human resources, procurements and administration.
- Maintained accurate records of employee time sheets, payroll data, and attendance for efficient human resources management.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Served as an internal consultant on human resources matters, providing guidance to managers on best practices and policy interpretation.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones, record keeping and responding to emails.
- Served as central point of contact for all outside vendors.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Assistant Store Manager
Walgreens
5414 S. Archer Chicago, IL
09.2014 - 01.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Calculated deductions and processed payroll.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
Behavioral Health Analyst
Hillcrest
Cape Girardeau, MO
02.2011 - 10.2014
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Conducted client rounds to check on residents.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Worked closely with adults at community settings, residential facilities and within homes.
- Created progress reports, assessments and charting within required timeframes.
- Facilitated group therapy sessions addressing topics such as coping skills, stress management, and relapse prevention, fostering a supportive environment for participants.
- Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
- Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Coordinated discharge planning processes to ensure seamless transitions for clients exiting the program and returning to the community.
- Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Learned specialized behavior approaches to implement behavioral strategies.
- Observed and monitored client behavior and responses to treatment.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Education
Bachelor of Science - Healthcare Administration
Southern Illinois University Carbondale
Carbondale, IL12.2012
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Customer Relationship Management (CRM)
- Workforce Management
- Business Administration
- HR policies and procedures
- Microsoft Office proficiency
Affiliations
- Zeta Phi Beta Sorority Incorporated
Timeline
Manager/Administrative Officer
Production Rentals Chicago
01.2021 - 03.2024
Assistant Store Manager
Walgreens
09.2014 - 01.2021
Behavioral Health Analyst
Hillcrest
02.2011 - 10.2014
Bachelor of Science - Healthcare Administration
Southern Illinois University Carbondale