Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Elayna Dunn

CHICAGO,Illinois

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Production Rentals Chicago. Expert in workforce management and adept at fostering team leadership, I significantly improved service delivery through strategic HR policies and Microsoft Office proficiency. Achieved notable success in staff training, development, and complex problem-solving, ensuring top-tier performance and client relations.

Overview

13
13
years of professional experience

Work History

Manager/Administrative Officer

Production Rentals Chicago
01.2021 - 03.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained employee records according to company policies and industry regulations.
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Coordinated interviews, background checks and assisting with new hire orientations.
  • Analyzed documentation, made recommendations and advised staff on matters involving human resources, procurements and administration.
  • Maintained accurate records of employee time sheets, payroll data, and attendance for efficient human resources management.
  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
  • Served as an internal consultant on human resources matters, providing guidance to managers on best practices and policy interpretation.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones, record keeping and responding to emails.
  • Served as central point of contact for all outside vendors.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.

Assistant Store Manager

Walgreens
09.2014 - 01.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
  • Calculated deductions and processed payroll.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.

Behavioral Health Analyst

Hillcrest
02.2011 - 10.2014
  • Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
  • Conducted client rounds to check on residents.
  • Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
  • Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
  • Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
  • Worked closely with adults at community settings, residential facilities and within homes.
  • Created progress reports, assessments and charting within required timeframes.
  • Facilitated group therapy sessions addressing topics such as coping skills, stress management, and relapse prevention, fostering a supportive environment for participants.
  • Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
  • Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
  • Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
  • Coordinated discharge planning processes to ensure seamless transitions for clients exiting the program and returning to the community.
  • Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Observed and monitored client behavior and responses to treatment.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.

Education

Bachelor of Science - Healthcare Administration

Southern Illinois University Carbondale
Carbondale, IL
12.2012

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Workforce Management
  • Business Administration
  • HR policies and procedures
  • Microsoft Office proficiency

Affiliations

  • Zeta Phi Beta Sorority Incorporated

Timeline

Manager/Administrative Officer

Production Rentals Chicago
01.2021 - 03.2024

Assistant Store Manager

Walgreens
09.2014 - 01.2021

Behavioral Health Analyst

Hillcrest
02.2011 - 10.2014

Bachelor of Science - Healthcare Administration

Southern Illinois University Carbondale

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Elayna Dunn