Summary
Overview
Work History
Education
Skills
Training
PERSONAL VENTURES
Timeline
Generic

ELAYNA L. ALLEN

Jonesboro,GA

Summary

Dynamic Instructional Designer and Trainer with extensive experience in corporate environments, specializing in the development of Computer-Based Training (CBT), Web-Based Training (WBT), and Instructor-Led Training (ILT). Expertise in adult learning principles and group facilitation fosters the creation of engaging and effective learning experiences tailored to diverse audiences. Proven track record in project management demonstrates the ability to oversee multiple complex projects simultaneously while ensuring alignment with organizational goals. Highly skilled in needs analysis, process analysis, documentation, and information mapping techniques, facilitating impactful programs that drive measurable results across various levels.

Overview

22
22
years of professional experience

Work History

Owner/Operator

LaundroMutt Cuts
11.2013 - Current
  • Started a new profitable business that has existed for many years
  • Developed and implemented training programs for staff to enhance service quality and operational efficiency.
  • Provide an excellent customer service and grooming experience to over 400 clients.
  • Groom various breeds of dogs to breed-specific and owner-requested designs.
  • Managed daily operations, ensuring efficient workflow and high-quality service delivery.
  • Established customer service protocols, leading to enhanced client satisfaction and loyalty.
  • Streamlined appointment scheduling system, improving client experience and reducing wait times significantly.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Consulted with customers to assess needs and propose optimal solutions.

Instructional Designer

Rollins, Inc.
08.2011 - 04.2013
  • Subject Matter Expert on newly implemented LeaderGuide Pro design program.
  • Created training implemented via Interactive Video utilizing Captivate.
  • Created technical training presentations and manuals for satellite TV and classroom instruction.
  • Updated a complete three-week training plan along with technical guides and manuals for a terrestrial long-distance training format. This created a saving of millions in the training budget.
  • Utilized adult learning theories and instructional design processes to create customer service training material.
  • Analyzed job duties and existing training material to identify gaps, and addressed gaps by creating new training material using Info Mapping, Adobe Captivate, and PowerPoint.
  • Provided the delivery team with new material to be implemented in the training path of Customer Service Agents, including Webinars, PowerPoint presentations, E-Learning, and books for Facilitator Lead Training.

Learning Designer

Delta Air Lines, Inc.
08.2003 - 10.2010
  • Utilized adult learning theories and instructional design processes to create customer service training material in Info Mapping format.
  • Combined Domestic and International training into one Global training product, which resulted in 60% fewer mishandled bags.
  • Translated technical training to user-friendly training for self-check-in kiosks.
  • Created Facilitator Led Classes in the Learning Management System, and enrolled students in offered classes.
  • Created online training utilizing Captivate and Articulate.
  • Created and maintained a database of department personnel and associated hardware and location.
  • Used Web Publisher to update front-line leaders on company news from the department for daily team briefings.
  • Analyzed job duties and existing training material to identify gaps, and addressed gaps by creating new training material using Info Mapping, Adobe Captivate, and PowerPoint.
  • Provided the delivery team with new material to be implemented in the training path of Customer Service Agents, including Webinars, PowerPoint presentations, E-Learning, and books for Facilitator Lead Training.
  • Updated company web portal with Job Aids and posted news items.
  • Facilitated New Hire training, scheduled new employees for work areas.

Education

Bachelor of Science in Psychology - Psychology and Human Development, Minor in African American Studies

Clayton State University
Morrow, GA
05.2015

Skills

  • Strategic learning techniques
  • Curriculum development expertise
  • Development of instructional resources
  • Learning management system administration
  • Development of corporate training programs
  • Comprehensive needs analysis
  • Program development expertise
  • Course evaluation
  • Educational facilitation
  • Project implementation
  • Effective teaching methods
  • E-learning curriculum creation
  • Virtual meeting facilitation

Training

  • Performance DNA, Training Analysis Training
  • A.D.D.I.E. Seminar Training
  • Apple Product Professional, Apple Sales Training
  • Participated in company-sponsored leadership development programs

PERSONAL VENTURES

  • Organizational Analyst - Conduct organizational studies and evaluations, design systems and procedures, conduct work simplifications, and prepare operations and procedure manuals for more efficient and effective operations.
  • Microsoft Facilitator - Facilitated Training of Microsoft Office Products

Timeline

Owner/Operator

LaundroMutt Cuts
11.2013 - Current

Instructional Designer

Rollins, Inc.
08.2011 - 04.2013

Learning Designer

Delta Air Lines, Inc.
08.2003 - 10.2010

Bachelor of Science in Psychology - Psychology and Human Development, Minor in African American Studies

Clayton State University

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