Elayna Tunney
Anchorage
Summary
I am a hard-working, honest and motivated senior high school student seeking school-year employment. I attend the University of Alaska, Anchorage (UAA) – ANSEP, accelerated high school program.
Overview
3
3
years of professional experience
Work History
Grader Assistant
Kumon Math and Reading Center
05.2022 - Current
- Assisted students with math and reading worksheets, promoting independent learning.
- Graded assignments and tracked student progress accurately.
- Supported instructors and helped maintain a focused learning environment.
- Communicated with parents about student development and goals.
- Prepared learning materials and performed light administrative tasks.
Crew Member
Crumbl Cookies
10.2023 - 08.2024
- Prepared and baked cookies according to Crumbl’s recipes and quality standards.
- Provided friendly and efficient customer service at the front counter and drive-thru (if applicable).
- Took orders, operated the register, and handled cash and card transactions accurately.
- Maintained a clean and organized workstation, including regular sanitation of surfaces and equipment.
- Packaged orders neatly and ensured presentation met brand expectations.
- Worked collaboratively with team members to ensure smooth and timely operations.
Agent, Guest Services
Holland America – Princess HAP
05.2023 - Current
- Progressed from Agent to Lead Agent, and then to Supervisor within 3 years, demonstrating consistent achievement and leadership growth
- Supervise, train, and provide ongoing performance feedback to staff.
- Deliver exceptional customer service; resolve guest issues within company policies.
- Coordinate interdepartmental communications and guest accommodations.
- Handle bookings, payments, refunds, and sales for rooms, tours, and amenities.
- Manage daily sales reconciliation and guest services accounting tasks.
- Maintain accurate records and documentation in line with company procedures.
- Drive sales across multiple departments including tours, retail, and dining.
- Answer calls, greet guests, and support front desk operations.
- Respond to alarms and coordinate with appropriate personnel during emergencies.
- Ensure cleanliness and organization of workspaces.
- Reoccurring seasonal: May to September 2023, 2024, and 2025
Education
Accelerated High School program - Alaska Native Science and Engineering Program
University of Alaska, Anchorage – ANSEP
Anchorage, Alaska05.2026
Associate of Arts - General Program
University of Alaska Anchorage
Anchorage, AK05-2026
Associate of Science - General Science
University of Alaska Anchorage
Anchorage, AK05-2026
Skills
- Customer Service orientated
- Computer skills – Google applications, Microsoft Office
- Team contributor/player
- Positive attitude
- Active listener
- Creative thinker
Timeline
Crew Member
Crumbl Cookies
10.2023 - 08.2024
Agent, Guest Services
Holland America – Princess HAP
05.2023 - Current
Grader Assistant
Kumon Math and Reading Center
05.2022 - Current
Accelerated High School program - Alaska Native Science and Engineering Program
University of Alaska, Anchorage – ANSEP
Associate of Arts - General Program
University of Alaska Anchorage
Associate of Science - General Science
University of Alaska Anchorage
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