Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Felicia Estrada

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Legal Support Assistant 2

San Diego Sheriff's Department
06.2023 - Current

Reviews a wide variety of legal documents pertaining to civil and criminal matters to determine accuracy, completeness and conformance with legal requirements for recording, reporting, and filing. 1. Prepares, processes, files, and distributes legal documents. 2. Assists officers of the Courts in the preparation and scheduling of appearances and hearings. 3. Deals with Court officials, officers of the Court, complainants or their representatives, and the public regarding questions that deal with claims, civil judgments, and the status of petitions, indictments, or other legal matters. 4. Maintains legal records, including the use of computerized record keeping systems. Handles requests for legal information and determines appropriateness of its release. 5.Prepares correspondence. 6. Maintains daily activity logs. 7. Determines requisite fees relating to legal document filings and requests. 8. Interprets legal procedures. 9. Assists supervisor in the development of written procedures. 10. Assists supervisor in collection statistics.

Legal Support Assistant 1

San Diego Sheriff's Department
04.2022 - 06.2023

Reviews a wide variety of legal documents pertaining to civil and criminal matters to determine accuracy, completeness and conformance with legal requirements for recording, reporting, and filing. 2. Prepares, processes, files, and distributes legal documents. 3. Enters and maintains legal records, including the use of computerized record keeping systems. 4. Assists officers of the Courts in the preparation and scheduling of appearances and hearings. 5. Deals with Court officials, officers of the Court, complainants or their representatives, and the public regarding questions that deal with claims, civil judgments, and the status of petitions, indictments, or other legal matters. 6. Handles requests for legal information and determines appropriateness of its release. 7. Prepares correspondence. 8. Maintains daily activity logs. 9. Determines requisite fees relating to legal document filings and requests. 10. Interprets legal procedures. 11. Assists supervisor in the development of written procedures. 12. Assists supervisor in collection statistics. 13. May type correspondence reports and documents from verbal instructions as needed. 14. Receives, verifies, posts and records payments submitted for wage garnishments and levies. 15. Processes received payments using computerized system. 16. Counts cash, checks and other payment transmittals; calculates totals and compares with records and receipt totals in order to verify, balance and reconcile totals and ensure all monies are accounted in an accurate and complete manner. 17. Uses personal computers to enter and retrieve information and maintain records of transactions and fund distributions.

  • Contributed to successful case outcomes through meticulous proofreading of briefs and other legal materials.

Office Assistant

Child Welfare Services (Adoptions)
02.2020 - 04.2022
  • Types Correspondence
  • Prepares forms and daily/weekly/monthly reports
  • Prepares minutes
  • Summarizes material for indexing and reports
  • Sets-up and maintains office files, records, and indices using specialized software
  • Completed assignments within the assigned time-frame without compromising integrity or accuracy
  • Trained four employees in the process of handling and scanning confidential documents
  • Created Adoptions Orientation folders/Confidential Folders
  • Create hard copy of folders needed and upload any Binti documents to the case file
  • Entering applications in Binti and CWS/CMS
  • Application Certificates
  • Live Scan Operator/Mobile Live Scan Operator
  • Back up Adoptions Reception
  • Hand-selected by leadership to participate in assisting Polinsky Children's Center during a staff shortage
  • Prepared and entered confidential data Sensitive Incident Reports.

Waitress

Sushi Yama
08.2018 - 02.2020
  • Greet customers
  • Seat customers
  • Provide guests information on menu/menu specials
  • Took food and beverage orders
  • Addressed and elevated concerns or complaints quickly to promote customer happiness and escalated advanced issues to management for resolution
  • Complete opening and closing checklist
  • Maintained schedule rotation and shift changes for staff
  • Calculate charges and collect payment.

Youth Leader

YMCA
02.2017 - 08.2018
  • Provide support and leadership to youth in the after-school program
  • Create and facilitate academic and enrichment activities for youths
  • Supervise program participants, ensuring guidance and safety measures are maintained at all times
  • Provide positive behavior guidance
  • Assist in the planning, management, and implementation of age-appropriate program activities to engage students.

Hostess

Incredible Café
05.2016 - 01.2017
  • Greet customers
  • Seat customers
  • Provide guests information on menu/menu specials
  • Took beverage orders
  • Addressed and elevated concerns or complaints quickly to promote customer happiness and escalated advanced issues to management for resolution
  • Assist customers with cash/credit transactions
  • Prepared and set up table settings
  • Arranged seating/tables to accommodate customer's needs
  • Calculate charges and collect payment.

Volunteer

Interim Healthcare Gift Hospice Program
05.2016 - 01.2017
  • Assisted in working with elderly patients
  • Providing patient information for turnover at shift change.

Hostess/Server

Casa de Campanas
02.2015 - 05.2016
  • Greet customers
  • Managed in-person and telephone guest inquiries
  • Provide guests information on menu/menu specials
  • Took beverage orders
  • Addressed and elevated concerns or complaints quickly to promote customer happiness and escalated advanced issues to management for resolution
  • Prepared and set up table settings
  • Arranged seating/tables to accommodate customer’s needs
  • Trained new hosts and hostesses.

Sales Associate

Tilly’s
11.2014 - 02.2015
  • Greeted Customers
  • Assisted with Purchases
  • Organized Inventory
  • Received Inventory
  • Dressed Windows
  • Provided customers with sale options/incentives.

Education

Palomar College
San Marcos, CA

High School Diploma -

Escondido High School
Escondido, CA
06.2015

Skills

  • Operating Systems: SharePoint, JELs, CERMS, CARA, CRM, KRONOS and Live Scan
  • Good Judgment and Decision Making
  • File Organization
  • Client Communication
  • Meeting Scheduling
  • Calendar Management
  • Proofreading
  • Fast Learner
  • Organizational Efficiency
  • Exceptional telephone etiquette
  • Critical Thinking
  • Proficient in MS Office

References

Available upon request

Certification

Certified Live Scan operator

Timeline

Legal Support Assistant 2

San Diego Sheriff's Department
06.2023 - Current

Legal Support Assistant 1

San Diego Sheriff's Department
04.2022 - 06.2023

Office Assistant

Child Welfare Services (Adoptions)
02.2020 - 04.2022

Waitress

Sushi Yama
08.2018 - 02.2020

Youth Leader

YMCA
02.2017 - 08.2018

Hostess

Incredible Café
05.2016 - 01.2017

Volunteer

Interim Healthcare Gift Hospice Program
05.2016 - 01.2017

Hostess/Server

Casa de Campanas
02.2015 - 05.2016

Sales Associate

Tilly’s
11.2014 - 02.2015

Palomar College

High School Diploma -

Escondido High School
Felicia Estrada