Elba Cubillos
Saint Cloud Fl,Florida
Summary
Dynamic professional with a proven track record at Disney Worldwide Services, Inc., excelling in customer service and multitasking. Skilled in CRM software and adept at fostering team unity, I significantly contributed to enhancing customer satisfaction and sales. My adaptability and organizational leadership have driven successful outcomes in fast-paced environments.
Overview
2017
2017
years of professional experience
Work History
Coordinator
Disney Worldwide Services, Inc.
- Organized and cleaned work area to boost customer satisfaction.
- Resolved customer complaints in professional and timely manner.
- Greeted customers and provided outstanding customer service.
- Handled returns and exchanges professionally, adhering to store guidelines while prioritizing customer satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Balanced cash drawers accurately at the beginning and end of each shift, ensuring financial integrity.
- Worked cooperatively with fellow employees to foster a cohesive work environment that promoted teamwork.
- Communicated effectively with store management regarding any discrepancies or issues related to cashiering procedures.
- Provided exceptional customer service with a friendly demeanor and prompt assistance.
- Contributed to increased overall store sales through upselling techniques during checkout process.
- Accurately handled cash, credit, and debit transactions, ensuring proper accounting of sales.
- Supported merchandising efforts by restocking shelves and creating visually appealing displays.
- Resolved customer complaints diplomatically, maintaining professionalism at all times.
- Assisted in training new cashiers, sharing best practices and company policies.
Metchandise Cashier
Disney Worldwide Services, Inc.
05.2004 - 03.2016
- Organized and cleaned work area to boost customer satisfaction.
- Resolved customer complaints in professional and timely manner.
- Greeted customers and provided outstanding customer service.
- Handled returns and exchanges professionally, adhering to store guidelines while prioritizing customer satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Balanced cash drawers accurately at the beginning and end of each shift, ensuring financial integrity.
- Worked cooperatively with fellow employees to foster a cohesive work environment that promoted teamwork.
- Communicated effectively with store management regarding any discrepancies or issues related to cashiering procedures.
- Provided exceptional customer service with a friendly demeanor and prompt assistance.
- Contributed to increased overall store sales through upselling techniques during checkout process.
- Accurately handled cash, credit, and debit transactions, ensuring proper accounting of sales.
- Supported merchandising efforts by restocking shelves and creating visually appealing displays.
- Resolved customer complaints diplomatically, maintaining professionalism at all times.
- Assisted in training new cashiers, sharing best practices and company policies.
Education
Administrative Assistant - Business Administration And Management
Ana G. Mendez University
Orlando, FL06.2007
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- MS office
- Presenting ideas and plans
- Meeting coordination
- Administrative leadership
- Staff supervision
- Document control
- CRM software
- Adaptability and flexibility
- Microsoft office
- Team leadership
- Scheduling
Languages
Spanish native language and English Second languag
Native or Bilingual
Timeline
Metchandise Cashier
Disney Worldwide Services, Inc.
05.2004 - 03.2016
Coordinator
Disney Worldwide Services, Inc.
Administrative Assistant - Business Administration And Management
Ana G. Mendez University
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