Elba Franco
Lynn,MA
Summary
Dynamic professional with a proven track record at JPMorgan Chase, showcasing exceptional problem-solving and communication skills. Excelled in high-pressure environments, enhancing customer satisfaction and operational efficiency. Demonstrated leadership and adeptness in multitasking, significantly contributing to team success and achieving company goals.
Overview
13
13
years of professional experience
Work History
Associate Banker
JPMorgan Chase
Lynn, MA
07.2021 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers, Vault and ATM cash.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Airport Operations Crewmember
Jetblue Airways Corp
Boston, MA
06.2016 - 04.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Promoted on-time departures by coordinating with ground crew and air traffic control efficiently.
- Coordinated airport resources during irregular operations, such as weather-related disruptions or mechanical issues.
- Implemented effective communication strategies between various airport departments for smooth operations.
- Prevented security breaches by diligently monitoring restricted areas and enforcing access policies.
- Provided exceptional customer service at the gate area, assisting passengers with seat assignments and upgrades as needed.
Front Desk Associate
Holiday Inn
Peabody, MA
01.2012 - 12.2015
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Certificate - English As A Second Language (ESL)
North Shore Community College
Danvers, MAHigh School Diploma -
Villa Carmen High School
Santo Domingo Dominican Republic 06.2009
Skills
- Ability to multitask
- Fast Learner
- Ability to work in a team
- Communication
- Ability to work under pressure
- Time management
- Excellent Communication skills
- Problem Solving
- Leadership & Teamwork
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associate Banker
JPMorgan Chase
07.2021 - Current
Airport Operations Crewmember
Jetblue Airways Corp
06.2016 - 04.2021
Front Desk Associate
Holiday Inn
01.2012 - 12.2015
Certificate - English As A Second Language (ESL)
North Shore Community College
High School Diploma -
Villa Carmen High School