Elba Garcia
Las Vegas,NV
Summary
My name is Elba Garcia, I was a proactive manager with 20+ years of experience in team leadership in the fast food industry. Background includes sales, management and customer service in fast-paced settings. Open to learn to any new positions, any hours and any opportunities!
Overview
27
27
years of professional experience
Work History
Housekeeping Cleaner
Family Employed
01.2022 - Current
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
- Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
- Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Store Manager
Taco Bell Restaurant
01.2000 - 10.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Shift Manager
Pollo Loco Restaurant
05.1997 - 11.1999
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Bachelor of Science - Nursing
Trujillo University
Peru 04.1997
High School Diploma -
Inmaculada De La Merced
Peru05.1992
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Verbal and written communication
- Cash Handling
- Customer service focus
- Employee Training
- Workplace Safety
- Decision-Making
- Handling Customer Complaints
- Cleaning and sanitization
- Health and safety compliance
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Housekeeping Cleaner
Family Employed
01.2022 - Current
Store Manager
Taco Bell Restaurant
01.2000 - 10.2021
Shift Manager
Pollo Loco Restaurant
05.1997 - 11.1999
Bachelor of Science - Nursing
Trujillo University
High School Diploma -
Inmaculada De La Merced
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