Elba Garcia
Las Vegas,NV
Summary
My name is Elba Garcia, I was a proactive manager with 20+ years of experience in team leadership in the fast food industry. Background includes sales, management and customer service in fast-paced settings. Open to learn to any new positions, any hours and any opportunities!
Overview
27
27
years of professional experience
Work History
Housekeeping Cleaner
Family Employed
Las Vegas, NV
01.2022 - Current
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
- Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
- Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Store Manager
Taco Bell Restaurant
Las Vegas, NV
01.2000 - 10.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Shift Manager
Pollo Loco Restaurant
Las Vegas, NV
05.1997 - 11.1999
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Bachelor of Science - Nursing
Trujillo University
Peru 04.1997
High School Diploma -
Inmaculada De La Merced
Peru05.1992
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Verbal and written communication
- Cash Handling
- Customer service focus
- Employee Training
- Workplace Safety
- Decision-Making
- Handling Customer Complaints
- Cleaning and sanitization
- Health and safety compliance
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Housekeeping Cleaner
Family Employed
01.2022 - Current
Store Manager
Taco Bell Restaurant
01.2000 - 10.2021
Shift Manager
Pollo Loco Restaurant
05.1997 - 11.1999
Bachelor of Science - Nursing
Trujillo University
High School Diploma -
Inmaculada De La Merced