Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
GeneralManager

Elba Gutierrez

Goldsboro,NC

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, and interpersonal communication strengths. Coordinated General Manager with more than 7 years of experience working for high-end hotel chains. A diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings, and resolving common customer service issues. In-depth knowledge of the hospitality industry and business administration.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Accountant Assistant

Bobby F Herring, P.A.
Mount Olive, NC
12.2021 - Current
  • Produced and distributed invoices and financial documents.
  • Provided clerical support to all accounting professionals in department.
  • Answered phone calls regarding financial matters such as payments due.
  • Documented business expenses and sales.
  • Greeted and assisted visitors, taking messages and directing to appropriate personnel.
  • Reconciled company accounts for credit cards, employee expenses and commissions.

General Manager

Sleep Inn & Suites
Mount Olive, United States
10.2013 - 01.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Trained, coached, and mentored staff to support smooth operation.
  • Provided exceptional service and assistance to guests upon check-in.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complementary services to maintain high guest satisfaction rates.
  • Participated in financial activities such as setting room rates, establishing budgets, and allocating funds to departments.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Managed administrative logistics of events planning, event booking and event promotions.,

Education

High School Diploma -

Wheaton High School
Silver Spring, MD
06.2010

Skills

  • Reading Comprehension
  • Bill Payment and Recordkeeping
  • Account Auditing
  • ADP Workforce Now
  • Hiring and Onboarding
  • Problem Anticipation and Resolution
  • Focus and Follow-Through
  • Management Training
  • Administrative Management
  • Food Safety and Quality
  • Inventory Tracking and Management
  • Payroll Administration and Timekeeping

Certification

  • Notary Public License - Expire March 6, 2027

Languages

Spanish
Native or Bilingual

Timeline

Accountant Assistant

Bobby F Herring, P.A.
12.2021 - Current

General Manager

Sleep Inn & Suites
10.2013 - 01.2021

High School Diploma -

Wheaton High School

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Elba Gutierrez