Elba Guzman Ortiz
Norfolk,VA
Summary
Accomplished Machine Operator at Prefered Direct, adept in equipment operation and project management, significantly enhancing production quality and efficiency. Excelled in teambuilding and problem-solving, ensuring safety and compliance. Demonstrated flexibility and adaptability, training employees and improving processes, contributing to a positive and productive work environment. Skilled Production Worker offering Number years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Machine Operator
Prefered Direct
Norfolk Va
09.2022 - 07.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Cashier Supervisor
Dollar Tree
Norwich, CT
09.2018 - 09.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
Cake Decorator
Shop Rite
Norwich, CT
06.2018 - 11.2020
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
Cashier Trainer
Walmart
Willimantic, CT
01.2016 - 12.2018
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
Education
Dr. Pedro Perea Fajardo
Mayagüez Puerto Rico05.2015
Skills
Equipment operation
Materials management
Supply Chain Management
Project Management
Problem-Solving
Teambuilding
Attention to Detail
Excellent Communication
Flexible and Adaptable
Cultural Awareness
PPE Compliance
Timeline
Machine Operator
Prefered Direct
09.2022 - 07.2024
Cashier Supervisor
Dollar Tree
09.2018 - 09.2021
Cake Decorator
Shop Rite
06.2018 - 11.2020
Cashier Trainer
Walmart
01.2016 - 12.2018
Dr. Pedro Perea Fajardo