Summary
Dependable Lead Sales Associate with extensive history of exceptional customer service and satisfaction demonstrated over [1] years of experience with progressive responsibility. Exceptionally reliable and driven sales personnel motivated to meet and exceed sales quotas. Enthusiastic team leader with thoughtful and deliberate leadership style, coordinating targets and gauging progress. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities. Results-driven general management committed to continuous growth in sales revenue. Consistently achieves goals in revenues, new account development and product sales.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Front desk, medical receptionist
Central California Paint management
01.2024 - 01.2025
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Helped patients complete necessary medical forms and documentation.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Completed clerical duties and tasks for clinic administration.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
General Manager
McDonald's Restaurant
McFarland, CA
08.1995 - 09.2018
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Trained, coached and mentored staff to support smooth adoption of new items coming in to restaurants.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Improved productivity while reducing staffing and operational costs.
- Led company to successful pr
- Led company to successful product launch and growth by developing shift management, and department managers
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
High School Diploma -
06.1986
Skills
- Stocking and replenishing
- Point of sale operation
- Till counting
- Store opening and closing
- Product and service sales
- Sales pitching
- Product promotions
- Cash Handling
- Efficient sales transactions
- Brand promotion
- POS system knowledge
- Client relationship building
- Consultative sales techniques
Accomplishments
- Supervised team of 50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 12 in the development of shift management.
- Achieved [100%] by completing with accuracy and efficiency.
Certification
- Certified [Basic Operations Course], [McDonald's Cooperation Diploma] - [March 19, 1999]
- Certified [Basic Shift Management Course], (McDonald's Corporation)[November 9, 2001]
- Certified [Advanced Shift Management Course], [McDonald's Corporation] - [March 15,2002]
- Certified [Effective Management Practice Course,], [McDonald's Corporation ] - [March 21, 2003]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front desk, medical receptionist - Central California Paint management
01.2024 - 01.2025
General Manager - McDonald's Restaurant
08.1995 - 09.2018
Delano High School - High School Diploma,
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