Elba Ortiz

• Managed over 20 Re-certifications monthly to re-qualify existing residents and assist in qualification of prospective residents in Bond Program.
• Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
• Communicated effectively with owners, residents and on-site associates.
• Collected and maintained careful records of rental payments and payment dates.
• Kept properties in compliance with local, state and federal regulations.
• Planned and create monthly special events such as Bingo, Community Potlucks and Neighborhood Watch meeting with the City of Lakewood Safety & Sheriff Department.
• Complete tenant move-ins and move-outs in compliance with all company procedures; process in Voyager.
• Preparation of correspondence such as rent charges, eviction notices, rent increases, etc.
• Conduct unit inspections.
• Assist with annual recertification for all residents in accordance with Company and Bond guidelines.
• Interacting with current and prospective residents.
• Maintain safety and security of apartment community at all times.
• Prepare weekly, monthly and annual reports as requires by property.
• Handle all aspects of leasing including, but not limited to touring, accepting and processing applications, phones, call backs.
• Schedule Bids, Vendors for work at property.
• Have meetings and Supervise staff on regular basis.
• Conduct market surveys at comparable properties of market rents.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Increased customer satisfaction by resolving issues
• Created plans and communicated deadlines to complete projects on time
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Increased customer satisfaction by resolving issues.
• Created plans and communicated deadlines to complete projects on time.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Prepared variety of different written communications, reports and documents.
• Maintained energy and enthusiasm in fast-paced environment.
• Conducted research, gathered information from multiple sources and presented results.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
• Communicated effectively with owners, residents and on-site associates.
• Collected and maintained careful records of rental payments and payment dates.
• Kept properties in compliance with local, state and federal regulations.
• Conduct unit inspections.
• Complete tenants move-ins and move-outs.
• Preparation of correspondence such as posting rents in Yardi Voyager, evictions and etc.
• Schedule Bids, Vendors for work at property.
• Prepare weekly, monthly and annually reports.
• Serve notices to residents (example: 3 day to pay or quit, warnings, 30,60 and 90 day notice to vacate, etc.
• Maintain safety and security of community at all times.

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Kept accurate records of all resident and tenant correspondence.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.

.Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.

• Communicated effectively with owners, residents and on-site associates.
• Collected and maintained careful records of rental payments and payment dates.
• Kept properties in compliance with local, state and federal regulations.
• Conduct unit inspections.
• Complete tenants move-ins and move-outs.
• Preparation of correspondence such as posting rents in Yardi Voyager, evictions and etc.
• Schedule Bids, Vendors for work at property.
• Prepare weekly, monthly and annually reports.
• Serve notices to residents (example: 3 day to pay or quit, warnings, 30,60 and 90 day notice to vacate, etc.
• Maintain safety and security of community at all times.

• Maintain good relationship with lenders, appraisers, home inspectors and escrow companies
• Prepare necessary paperwork such as closing statements, deeds, contracts, purchase agreements and leases
• Compile lists of real estate properties with details regarding their location, square footage and features
• Promote sale of properties through open houses, engagement in multiple listing services and advertisements
• Establish network of mortgage lenders, contractors and legal attorneys to whom can refer clients
• Inspect condition of premises and organize for necessary maintenance or inform property owners of maintenance needs
• Evaluate clients’ financial abilities and research properties within their buying power.
• Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer.

• Perform computer data entry from patient questionnaires, laboratory reports, messages, provider visit forms and other sources.
• Conduct data searches and generate reports according to established schedule and procedures.
• Print and mail letters and information packets to patients.
• Make follow-up telephone calls to patients regarding return of questionnaires, completion of lab testing and scheduling of appointments recommended by patient's provider, Care Coordinator or Care Manager.
• Answer patient telephone calls and triage to appropriate Provider, Care Coordinator or Care Manager.
• Call in Pharmacy Refills as assigned.
• Retrieve lab results from RMS and enter into department based computer tracking systems.
• Maintain pre-established inventory levels of computer, office and medical supplies at designated care locations.
• Execute changes in patient data fields in computer program per instruction of Provider, RN Care Coordinator or Case Manager.
• Generate statistical reports as requested by department administrator.
• Review algorithm based computer screening decisions and adjust as indicated prior to final approval by licensed personnel.
• Order charts from Medical Records as needed or requested by Provider.
• Performs other duties as required.
• Processed medical records requests from outside providers according to facility, state and federal law.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
• Managed over 50 customer calls per day.