Elba Rossales
Los Angeles,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Multi-Unit Concept Manager
Areas USA
Los Angeles International Airport, CA
02.2018 - Current
- Assist in planning and implementing strategies to increase sales and revenue
- Coordinate daily guest service operations and how guest satisfaction could be improved
- Track progress of weekly, monthly, quarterly and annual objectives
- Evaluate employee performance and identify hiring and training needs
- Monitor operations and costs, budgets and resources
- Implement and research for new products to update the store’s merchandise.
- Conducted regular inspections of units to ensure cleanliness, safety standards were met according to local laws and regulations.
- Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
- Trained and coached managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
Supervisor
Delaware North Company,
Los Angeles International Airport, CA
05.2016 - 08.2018
- Assigned posts and designated duties
- Provided excellent customer service in a prompt and courteous manner.
- Knowledge of inventory and ordering procedures of products
- Utilized computers to track orders, manage inventory, and process payments.
- Monitored employee productivity to provide constructive feedback and coaching.
- Planned and managed resources to consistently meet production, quality and cost goals.
Store Manager
Whichwich Superior Sandwiches
Los Angeles, CA
04.2013 - 03.2016
- Managed all food service employees throughout the shift
- Maintained labor percentages and product usage throughout shifts to maximize profitability
- Provided excellent customer service
- Developed repeat business by establishing lasting relationships with guests.
Assistant Manager
Mcdonalds
Santa Monica, CA
07.2011 - 04.2013
- Supervise team members in order to ensure quality of service
- Supervise kitchen activities to ensure quality of food
- Hire, train and schedule the activities of food service personnel
- Investigate and resolve complaints akin to food service and quality.
Education
Central City Value High School
Los Angeles, CA06-2011
Skills
- Project Planning
- Brand Management
- Problem Resolution
- Goal Setting
- Decision-Making
- Operations Management
- Customer Relationship Management
References
References available upon request.
Timeline
Multi-Unit Concept Manager
Areas USA
02.2018 - Current
Supervisor
Delaware North Company,
05.2016 - 08.2018
Store Manager
Whichwich Superior Sandwiches
04.2013 - 03.2016
Assistant Manager
Mcdonalds
07.2011 - 04.2013
Central City Value High School
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