Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elba B. Galindo

San Diego,CA

Summary

Experienced with monitoring alarm systems and responding to emergency calls. Utilizes advanced communication skills to ensure effective coordination with emergency personnel. Knowledge of dispatch protocols and emergency response procedures to enhance operational efficiency.


Bilingual English Spanish Proficient (read, speak, and write).

Overview

29
29
years of professional experience

Work History

Alarm Dispatcher

Alarms Unlimited, Inc.
09.2003 - Current
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Managed multiple phone lines simultaneously while maintaining composure under pressure, ensuring consistent performance during peak periods.
  • Trained [Number] new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by [Number]%.
  • Reduced false alarms by verifying incident details before dispatching emergency personnel, saving time and resources.

Alarm Dispatcher

SDA Security Systems
11.1997 - 07.2003
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Trained [Number] new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by [Number]%.
  • Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.

Alarm Dispatcher

The Alarm Center, Inc.
12.1995 - 10.1997
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained [Number] new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by [Number]%.

Education

High School Diploma -

Point Loma High School
San Diego, CA.
06-1986

Skills

  • Call prioritization
  • Quick decision making
  • Dispatch software
  • Situational awareness
  • Incident reporting
  • Data entry proficiency

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Alarm Dispatcher

Alarms Unlimited, Inc.
09.2003 - Current

Alarm Dispatcher

SDA Security Systems
11.1997 - 07.2003

Alarm Dispatcher

The Alarm Center, Inc.
12.1995 - 10.1997

High School Diploma -

Point Loma High School

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Elba B. Galindo