Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elba Neyda Ortiz

St. Cloud,FL

Summary

Dynamic professional with a positive attitude and effective communication skills, experienced in enhancing operational efficiency at Frozy Express Mfg. Proven track record in streamlining processes and fostering team collaboration, resulting in improved performance. Adept at utilizing technology for data-driven decision-making while mentoring staff to achieve organizational goals.

Overview

26
26
years of professional experience

Work History

Teacher's Assistant

Kelly Educational Services
07.2024 - Current
  • Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
  • Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
  • Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.

Sales Manager

Organik Skin Care
01.2012 - 10.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Attended industry events and conventions to expain sales opportunities.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.

Vice President of Operations

Frozy Express Mfg
02.1985 - 12.2000
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
  • Facilitated communication between departments, promoting collaboration and coordination for seamless operations.
  • Optimized supply chain processes, resulting in reduced lead times and improved customer satisfaction.
  • Owned and nurtured well-being of operational organization.
  • Ensured compliance with regulatory requirements by staying abreast of industry changes and updating policies accordingly.
  • Provided accurate, clear and consistent data that produced actionable results and improved operational performance.
  • Negotiated contracts with vendors for cost savings, improving the company''s bottom line.
  • Evaluated emerging technologies to determine their potential application within the organization''s operations.
  • Mentored and developed team members, encouraging professional growth while retaining top talent.
  • Reduced operational costs through strategic cost-cutting measures and resource allocation.
  • Worked with COO to create long-term tactical plan to grow business.
  • Collaborated with executive leadership to develop long-term business plans, setting organizational goals and objectives.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified issues with production, workforce, and material sourcing and implemented successful solutions.
  • Drove team engagement to achieve aggressive company targets.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Raised property accuracy and accountability by creating new automated tracking method.

Education

No Degree - Business Administration

Temple University
Philadelphia, PA

Skills

  • Positive attitude
  • Effective communication
  • Calm and patient demeanor
  • Computer skills

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Teacher's Assistant

Kelly Educational Services
07.2024 - Current

Sales Manager

Organik Skin Care
01.2012 - 10.2023

Vice President of Operations

Frozy Express Mfg
02.1985 - 12.2000

No Degree - Business Administration

Temple University

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Elba Neyda Ortiz