ELBA TERESA DIAZ

Accounting Department

• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
• Reached out to vendors and customers to verify information and follow up on client issues.
• Oversaw bookkeeping and accounting systems and entered data into systems accurately.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.

Compliance Department

• Q&A calls to clients in order to maintain communication with officer duties.
• Entered and verified vendor insurance information: certificate of liability, licensing, vendor agreements, etc.
• Maintained compliance database, tracking all compliance activities and documents.

Dispatch Department

• Answered phone calls and responded to customer emails.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Advised regarding delays and special circumstances.
• Filled request from clients needing security officers.
• Transcribed incoming incident reports

• Assisted patients during ambulation to prevent injuries.
• Answered telephones and performed clerical duties to maintain smooth operations while attending to various program needs.
• Prepared for sessions by setting up patient treatment areas and equipment.
• Maintained cleanliness and sanitation of clinic or treatment environment.
• Checked physical therapy supplies, assisting with ordering and restocking.
• Scheduled patient appointments to meet treatment requirements and provide quality care.

• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Transcribed phone messages and relayed to appropriate personnel.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Confirmed appointments, communicated with clients, and updated client records.
• Organized, maintained and updated information in computer databases.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Restrained animals for examination and treatment.
• Assisted in examination and treatment of animals in veterinary clinic.
• Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.

• Provided customer support to clients, answering questions and addressing concerns.
• Positioned animals for diagnostic imaging such as x-rays and scans.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Restrained animals for examination and treatment.
• Prepared animals for surgical procedures.