Elbert Howard
Lubbock,TX
Summary
Compassionate Customer Support Specialist with over 25 years of experience in managing customer relationships. Skilled in de-escalation techniques and first-call resolutions, leveraging empathy and patience to drive positive outcomes and enhance customer understanding.
Overview
25
25
years of professional experience
Work History
Customer Support Specialist
ATT Wireless
Lubbock , TX
08.2000 - Current
- Utilized communication skills and problem resolution techniques to ensure customer satisfaction.
- Maintained composure and applied de-escalation techniques in challenging customer interactions.
- Resolved issues on the first call, escalating complex cases for additional support.
- Conducted needs analysis to present informed options aiding customer decision-making.
- Clarified wireless bill details to enhance customer understanding.
Food Service Worker
Taco Bell
Lubbock, Texas
06.2008 - 10.2016
- Prepared and served food items following health and safety guidelines.
- Collaborated with team members to deliver high-quality customer service during peak hours.
- Assisted with inventory management by organizing supplies and ingredients.
- Properly stored all leftover food items after each shift.
- Operated cash register to process cash, check, and credit card transactions.
Education
High School Diploma -
Estacado High School
Lubbock, TX05-1993
Skills
- Customer relationship management
- Needs analysis
- Customer retention
- Issue resolution
- Call center experience
- Issue troubleshooting
- Empathy and patience
Accomplishments
ATT Summit Winner 2021 Top 25 Customer Relations Representative in the Nation
Timeline
Food Service Worker
Taco Bell
06.2008 - 10.2016
Customer Support Specialist
ATT Wireless
08.2000 - Current
High School Diploma -
Estacado High School