Elbira Munoz
Los Angeles,CA
Summary
Detail-oriented Jr Buyer with expertise in purchase order management, vendor negotiation, and market research. Proven ability to streamline processes and foster supplier relationships for optimal supply chain efficiency.
Overview
16
16
years of professional experience
Work History
Jr Buyer
Felbro Culinary Specialties
Los Angeles, California
06.2020 - Current
- Managed purchase orders and tracked delivery schedules.
- Conducted market research to identify potential vendors.
- Maintained accurate records of inventory levels and orders.
- Collaborated with finance team on budget planning for purchases.
- Organized and managed the ordering process from creation of purchase orders through delivery confirmation.
- Researched new sources of supply for cost savings opportunities.
- Developed relationships with key suppliers to ensure timely deliveries of materials.
- Participated in special projects as required.
- Verified accuracy of vendor invoices and purchase orders.
- Assisted in sourcing and purchasing inventory from suppliers.
- Collaborated with logistics team members in order to coordinate shipments across multiple locations.
- Monitored stock levels in order to identify shortages or excesses of inventory items.
- Requested pricing quotes from suppliers to determine best source of supply.
- Negotiated with selected suppliers to obtain lowest unit cost.
- Researched sources of supply and services to maintain flexibility, high quality and competitive pricing.
- Researched competitors and sourced new vendors.
- Synchronized supply chain inventory with customer demand to mitigate excess and obsolete inventory.
- Collaborated with quality assurance teams to ensure products met company and industry standards.
- Resolved discrepancies in invoices and deliveries, ensuring accuracy in billing and inventory.
Customer Service Representative
Felbro Food Products
Los Angeles, CA
07.2019 - 06.2020
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints through effective communication and problem-solving.
- Trained new staff on customer service protocols and company policies.
- Utilized company software to track orders and manage inventory levels.
- Provided feedback to management on customer trends and service issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
Receptionist
Felbro Food Products
Los Angeles, CA
01.2018 - 07.2019
- Greeted visitors and provided information about services available.
- Managed multi-line phone system and directed calls to appropriate departments.
- Processed incoming mail and packages for timely distribution.
- Maintained a clean and organized reception area for welcoming environment.
- Assisted with administrative tasks, including filing and data entry.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Accounts Payable
Felbro Food Products
Los Angeles, CA
01.2018 - 07.2019
- Collaborated with vendors to resolve billing discrepancies and payment issues.
- Communicated effectively with clients regarding payment terms and outstanding balances.
- Verified vendor invoices against purchase orders prior to processing payments.
- Provided support for Accounts Payable and Receivable staff when needed.
- Coordinated with internal departments as needed to resolve any discrepancies or disputes in billing or payment information.
- Received and recorded cash, checks and transfers.
- Matched orders with invoices and recorded required information.
Customer Service-Bionic
Midas
Lynwood, California
01.2010 - 09.2017
- Ensured guest satisfaction by providing exceptional customer service.
- Provided excellent customer service by addressing complaints promptly.
- Monitored workflow, productivity, and customer service levels.
- Received and processed incoming customer service calls.
- Provided excellent customer service when interacting with clients.
- Provided customer service and support to existing accounts.
- Processed ticket orders and managed customer service inquiries.
- Answered incoming calls and provided customer service.
- Arrange carriers for shipments
- Made sure inventory was up to date
- Processed orders in a timely matter to meet customers due date
Education
Associate of Arts -
Los Angeles Harbor College
Wilmington, California, CASkills
- Purchase order management
- Vendor negotiation
- Market research
- Inventory tracking
- Cost analysis
- Supply chain coordination
- Logistics planning
- Inventory monitoring
Timeline
Jr Buyer
Felbro Culinary Specialties
06.2020 - Current
Customer Service Representative
Felbro Food Products
07.2019 - 06.2020
Receptionist
Felbro Food Products
01.2018 - 07.2019
Accounts Payable
Felbro Food Products
01.2018 - 07.2019
Customer Service-Bionic
Midas
01.2010 - 09.2017
Associate of Arts -
Los Angeles Harbor College