Summary
Overview
Work History
Education
Skills
Timeline
Generic

ELBONY BENISON

Portsmouth,VA

Summary

To maintain employment that enhances and utilizes my clerical and clinical skills as a medical assistant/health care technician as well as in finance, data entry and telecommunications. Personable Customer Service Executive offering over 20 years of experience. Willing to go extra mile and treat customers with high levels of respect for best-in-class service. Dedicated to reliability, resourcefulness and efficiency.

Overview

22
22
years of professional experience

Work History

Customer Care Executive

QVC WFH
05.2021 - 01.2024
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Communicated with customers to identify needs and expectations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Work from home


Claims Representative

WPS Health Solutions
01.2020 - 07.2020
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.

ACCOUNT MANAGER

PORTFOLIO RECOVERY ASSOCIATES
01.2012 - 07.2019
  • Core collections and customer service
  • Handled inbound and outbound calls in reference to providing professional debt resolution to consumers
  • Supervised and signed of on customer debit and ABA transactions
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.

GOVERNMENT CONTRACTOR/Medical Assistant

CHESAPEAKE GOVERNMENT HEALTH SERVICES
09.2005 - 03.2012
  • Performed in a multitude of specialties under one contract
  • I performed duties such as but not limited to: Triage and collect patient history assist physician with patient care and various procedures
  • Also assisted with medical record tracking, appointment scheduling and maintaining medical supplies.

CASHIER/CSM

WALMART
07.2002 - 08.2006
  • Worked and supervised front end p.o.s
  • Transaction
  • Made daily cash drop duties, and first defense in resolving customer concerns
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

MEDICAL ASSISTANT -

KEE BUSINESS COLLEGE
10.2005

HIGH SCHOOL DIPLOMA -

GREENSBORO EAST HIGH
05.2002

Skills

  • Customer Support
  • Excellent problem-solving abilities
  • Call Center Operations
  • Customer service background
  • Computer Skills
  • Customer Service
  • Excellent Communication
  • Decision-Making

Timeline

Customer Care Executive

QVC WFH
05.2021 - 01.2024

Claims Representative

WPS Health Solutions
01.2020 - 07.2020

ACCOUNT MANAGER

PORTFOLIO RECOVERY ASSOCIATES
01.2012 - 07.2019

GOVERNMENT CONTRACTOR/Medical Assistant

CHESAPEAKE GOVERNMENT HEALTH SERVICES
09.2005 - 03.2012

CASHIER/CSM

WALMART
07.2002 - 08.2006

MEDICAL ASSISTANT -

KEE BUSINESS COLLEGE

HIGH SCHOOL DIPLOMA -

GREENSBORO EAST HIGH

Similar Profiles

CREATE PROFILE
ELBONY BENISON