Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
Tapatio Mexican Grill
Newcastle, WA
02.2010 - Current
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Purchased adequate quantities of food, beverages, equipment and supplies.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Built and leveraged community relationships to drive business and maximize catering programs.
Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Set clear expectations and created positive working environment for employees.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Maintained facility and grounds to present positive image.
Limited portion sizes and used garnishes to control food costs.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Controlled purchases and inventory by negotiating prices and contracts with over 20 vendors.
Carefully interviewed, selected, trained and supervised staff.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
General Manager
RiverRock Grill
Renton, WA
12.2006 - 06.2009
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Improved productivity while reducing staffing and operational costs by 18%.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Spearheaded department training for appraisals of new components.
Identified and resolved unauthorized, unsafe or ineffective practices.
Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
Reviewed shift reports to understand current numbers and trends.
Investigated and resolved departmental non-conformances.
Partnered with vendors and suppliers to effectively manage and budget.