Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elda Benitez

Jacksonville,FL

Summary

Determined School Counselor with success in helping students achieve educational goals and personal well-being. Talented in meeting the objectives of the counseling program by providing preventive education, advocacy, mediation and counseling to students. Sensitive to socioeconomic and cultural difference of students.

Overview

10
10
years of professional experience

Work History

Sales Manager Representative

AT&T
01.2024 - Current
  • Build and maintain strong relationships with new and existing customers.
  • Effectively communicate product features and close high-value sales.
  • Meet and exceed individual and team sales goals by 30%.
  • Collaborate with marketing and customer service teams to ensure seamless customer experiences.
  • Maintain detailed sales records, track performance metrics, and coordinate contract negotiations.
  • Led sales team to exceed quarterly targets through strategic planning and performance monitoring.
  • Collaborated with cross-functional teams to optimize customer experience and retention initiatives.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Paraprofessional – Spanish

Global Outreach Charter Academy
01.2021 - 01.2024
  • Supported classroom instruction in Spanish and general subjects.
  • Provided small-group and one-on-one support to reinforce lessons. Students grew by 35% with target small group instruction.
  • Managed student behavior and enforced school rules.
  • Assisted with grading, material preparation, and supervision during recess and field trips.
  • Created and implemented engaging lesson plans.
  • Delivered individualized instruction for diverse learning needs.
  • Maintained accurate attendance and behavior records.
  • Supported students with special needs and collaborated with teachers and parents.
  • Assisted teachers in implementing educational programs and adapting materials for individual students.
  • Monitored student progress, providing feedback to educators on academic performance and behavior.
  • Collaborated with special education staff to develop and execute personalized learning plans.
  • Conducted assessments of student needs to inform instructional adjustments and resource allocation.
  • Developed positive relationships with students, fostering a supportive environment conducive to learning.

Substitute Teacher

ESS, Midland, TX
01.2019 - 01.2020
  • Followed lesson plans left by the regular teacher to ensure continuity of instruction.
  • Managed classroom behavior and maintained a safe, respectful learning environment.
  • Adapted teaching methods to meet the needs of diverse learners and age groups.
  • Took attendance and kept accurate records of student participation and behavior.
  • Delivered instruction across various subjects and grade levels as needed.
  • Provided support to students with questions or difficulties in understanding material.
  • Ensured classroom materials and student work were organized and submitted as directed.
  • Communicated effectively with school staff and administrators regarding student progress and concerns.
  • Supervised students during classroom transitions, recess, and lunch periods.
  • Maintained confidentiality and adhered to school policies and procedures at all times.
  • Served as a preferred substitute for multiple campuses; received requests from the same schools approximately 80% of the time based on reliability and classroom management skills.
  • Managed classroom behavior effectively, fostering a positive learning environment.
  • Collaborated with full-time teachers to ensure continuity in lesson plans and student progress.
  • Mentored new substitute teachers on best practices and classroom management techniques.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Front Desk Assistant

Midland College
01.2016 - 01.2018
  • Assisted prospective and current students with admissions inquiries, application processes, and enrollment procedures
  • Provided accurate information on academic programs, deadlines, financial aid, and campus resources
  • Scheduled appointments and coordinated meetings between students and admissions counselors or academic advisors
  • Reviewed application documents for completeness and guided students on necessary corrections or additional requirements
  • Managed front desk operations, greeting visitors and maintaining a welcoming, professional environment for students and families
  • Answered high-volume phone and email inquiries regarding admissions and enrollment, ensuring timely and helpful responses
  • Maintained student records in admissions databases with confidentiality and attention to detail
  • Supported admissions events such as campus tours, orientation sessions, and open houses
  • Collaborated with administrative staff to streamline communication and improve the student experience
  • Recognized for exceptional customer service and support; consistently received positive feedback from students and admissions staff
  • Implemented electronic filing system, improving document retrieval efficiency by 30%.
  • Led initiatives to streamline daily administrative tasks, increasing operational efficiency within the office.

Education

Bachelor’s - Human Services

Florida State College At Jacksonville
Jacksonville, FL
05.2025

A.A.S. - Business Management

Midland College
Midland, Texas
01.2020

GED -

Tomas David
Havana Cuba
08.1986

Skills

  • Microsoft Office Suite (Word, Excel, Outlook)
  • Data Entry & Records Management
  • Customer Communication & Relationship Building
  • Task Prioritization & Time Management
  • Schedule Coordination & Document Review
  • Bilingual: English & Spanish
  • Detail-Oriented & Organized
  • Conflict Resolution & Student Supervision
  • Adaptability, Collaboration & Teamwork
  • Relationship building
  • Sales team training
  • Staff management

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Sales Manager Representative

AT&T
01.2024 - Current

Paraprofessional – Spanish

Global Outreach Charter Academy
01.2021 - 01.2024

Substitute Teacher

ESS, Midland, TX
01.2019 - 01.2020

Front Desk Assistant

Midland College
01.2016 - 01.2018

A.A.S. - Business Management

Midland College

Bachelor’s - Human Services

Florida State College At Jacksonville

GED -

Tomas David

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