Elda Briseida Grogan
Big Sandy
Summary
Teller Supervisor at Austin Bank with extensive experience in cash handling and transaction reconciliation. Skilled in team training to boost customer service and ensure regulatory compliance. Achieved significant improvements in operational efficiency while managing complex transactions and addressing customer complaints.
Overview
16
16
years of professional experience
Work History
Teller Supervisor
Austin Bank
Big Sandy
06.2023 - Current
- Same duties as below.
- Buy and sell money from Frost to handle branch cash flow needs.
- Over Auth and EBB report.
- Replenish the ATM's cash and balance.
- Order foreign currency.
- Print debit cards. Conduct a monthly audit on debit cards.
- Chief Fun Agent: create fun games, assist tellers in learning the products, and enhance the branch goals on premium cards and invitation checking.
- Create the monthly schedule for employees.
- Train new tellers in my region.
- Approved checks for payment, ensuring compliance with financial regulations.
- Guided tellers on complex customer transactions for improved service quality.
- Handled customer complaints, resolving issues to maintain satisfaction.
- Check the ATM daily for skimmers.
- Fill out file maintenance forms when needed: change an address, phone number, or email. In addition, updating information on BPM.
- Order checks on Deluxe.
- Conduct monthly cash audits on all tellers, including the vault and ATM.
- Complete monthly TOS duties, such as updating and submitting Excel sheets for change orders to the appropriate person. Submitting Excel sheets to BSA. Rotation and filing of paperwork, and so on.
Teller
Austin Bank
Big Sandy
04.2022 - 06.2023
- Processed morning reports, including cash book, Ceto, and mobile deposits over $5,000.00.
- Managed night depository, ATM, and bank-by-mail deposits efficiently.
- Verified checks and cash deposits, issuing receipts while checking endorsements.
- Place holds on checks, stop payments, and debit card disputes as needed.
- Cashed checks after confirming customer signatures, and recourse.
- Completed Currency Transaction Reports for BSA Officer review, and prepared Suspicious Activity Reports when applicable.
- Maintained the teller's cash drawer within limits.
- Complete verification of next-day documents.
- Safe deposit box duties such as entry to the box, payment, or closing the box.
- Cashing or depositing savings bonds and foreign checks.
- Processing paperwork on the batch capture machine.
- Cash Advances
- Sell, cash, and deposit cashier checks. Keep a record of logged cashier's check sales.
- Collect information to process domestic or foreign wires.
- Buy and sell cash from vault process tickets on integrated teller.
- Take incoming calls, provide customer service.
- Assist in the Mentor Program.
Data Entry/RTL
Strategic Fulfillment Group (SFG)
08.2021 - 02.2022
- Keying orders, payments, address changes, cancellations, and other customer transactions in a quick and accurate manner.
- Resolving any issues that arise with a batch that were entered by other DE
- Identifying and sending documents that have errors or need to be programmed into the system to Partner Services
- Balancing and closing batches
- Processing checks and associated documents on the remittance processing/document imaging machine. Verifying information rejects and posting to the i5 system.
- Preparing deposits by counting checks and verifying batch totals prior to electronically scanning checks or uploading ICL deposit files into partner bank accounts or sending physical checks to partner banks for deposit.
- Generating Excel spreadsheets and retrieving 3030 reports for each partner
- Generating upload file numbers for each partner once spreadsheets are completed
Patient Access Representative
UT Health East Texas North
10.2018 - 12.2019
- Registering patients for ancillary services at the Central Registration department
- Checking in/ outpatients for clinics ex: Family Practice, Behavioral, Lab, ER, etc.
- Collecting funds for time-of-service payments and collecting bill payments
- Collecting bill payments over the phone
- Pulling reports for the next day of service checking orders are correct and making sure IVP has applied notes on the necessary ancillary accounts.
- Ancillary phones and Operator
- Referrals internal and external
Follow Up Billing Representative
UT Health East Texas North
09.2018 - 11.2018
- Following up with insurance companies
- Working weekly reports
- Handling incoming correspondence
Loan Representative, Teller & New Accounts
First National Bank of Gilmer
02.2016 - 08.2018
- Process new and updated mortgages, including scanning and filing all required documents (insurance, property tax, financial data, titles, release of liens, etc.)
- Generate daily consumer, commercial, and mortgages reports for Loan Officers and VPs
- Process weekly payout notes and escrow insurance
- Setup and process insurance requirements for mortgages
- Utilized Ticketing system to provide workflow of extensions, payment corrections, etc.
- Open new and update existing accounts for Customers.
- Provided mentorship for new account representatives at branch
- Handled inter-office mail and managed telephone duties
Loan Secretary & Teller
First National Bank of Hughes Springs
11.2014 - 02.2016
- Processed new loans and acquired insurance for Customers through insurance agencies
- Processed weekly paid out loans
- Reviewed monthly exceptions and compiled report
- Performed weekly audits on Tellers
- Maintained transfers and filing account balances
- Balanced ATMs
- Performed all Teller duties utilizing internal and external banking systems
- Provided Customer assistance with accounts, debit cards, internet, and mobile banking
- Conducted daily scanning and filing
- Handled incoming mail and managed telephone duties
Office Manager, Cashier & Stocker
Two Rivers Grocery
04.2009 - 08.2014
- Provided exemplary Customer Service
- Prepared daily deposits and transfers for multiple store accounts
- Utilized Western Union providing currency transactions for Customers
- Processed check-free bill payments for Customers
- Utilized check cashing system for Customers personal and employer checks
- Managed currency for Cashiers
- Trained new employees and delegated duties to existing employees
- Maintained clean and organized stations
Education
Associate of Arts Degree - General Studies
Tyler Junior College
Tyler, TX01.2021
High School Diploma -
Big Sandy ISD
Big Sandy, TX01.2009
Skills
- Cash handling and transaction reconciliation
- Customer service and regulatory compliance
- Employee training and team management
- Dependable and responsible
- Attention to detail
Accomplishments
- Star of the Month: March 2025
Timeline
Teller Supervisor
Austin Bank
06.2023 - Current
Teller
Austin Bank
04.2022 - 06.2023
Data Entry/RTL
Strategic Fulfillment Group (SFG)
08.2021 - 02.2022
Patient Access Representative
UT Health East Texas North
10.2018 - 12.2019
Follow Up Billing Representative
UT Health East Texas North
09.2018 - 11.2018
Loan Representative, Teller & New Accounts
First National Bank of Gilmer
02.2016 - 08.2018
Loan Secretary & Teller
First National Bank of Hughes Springs
11.2014 - 02.2016
Office Manager, Cashier & Stocker
Two Rivers Grocery
04.2009 - 08.2014
Associate of Arts Degree - General Studies
Tyler Junior College
High School Diploma -
Big Sandy ISD
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