Elda Gutierrez
Mesquite
Summary
Dynamic Store Manager with proven success at Rainbow Clothing Store, excelling in customer service and problem-solving. Enhanced sales through innovative merchandising and organized events, while optimizing labor scheduling to boost productivity. Skilled in cash management and fostering strong customer relations, ensuring a positive shopping experience and high satisfaction scores.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
8
8
years of professional experience
Work History
Store Manager
Rainbow Clothing Store
04.2003 - 01.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Education
High School Diploma -
South Oak Cliff High School
Dallas, TX05-1999
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Store merchandising
- Cash management
- Shift scheduling
- Supply ordering
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Rainbow Clothing Store
04.2003 - 01.2011
High School Diploma -
South Oak Cliff High School
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