Elda Hernandez
Grantsville,UT
Summary
Dedicated Consultant bringing dynamic skills in client oversight, issue resolution and presentation. Successful juggling multiple tasks and projects simultaneously. Excellent business knowledge within banking. Dependable consultant with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Consultant
Canvas Credit Union
Thornton, CO
10.2012 - Current
- Provided advice and assistance to customers on financial planning, budgeting, investments, mortgages, loans, insurance and other banking services.
- Assisted customers with opening new accounts and applying for loans or credit cards.
- Identified opportunities for cross-selling of different products within existing client base.
- Managed day-to-day operations of the branch including staffing schedules and customer service issues.
- Participated in audits conducted by external agencies and regulators related to banking activities.
- Helped customers understand and use mobile applications and online banking.
- Assisted customers by answering banking questions and recommending solutions.
- Advised customers on bank products, services and financial planning options.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Reconciled cash and checks against computer records at end of shift.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Completed daily cash balancing and operated ATMs.
- Modified, opened and closed customer accounts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Achieved or exceeded personal sales goals on consistent basis.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Maintained confidentiality of all customer records and information according to company policies.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Reported any operational issues or system problems that occurred during shift promptly.
- Followed up on requests from customers in a timely manner.
- Delivered exceptional service to customers in person or over telephone.
Universal Banker
US Bank Home Mortgage
Avon, CO
01.2008 - 09.2024
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Assisted customers with online banking setup and troubleshooting issues.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Verified customer identity through driver's license or other forms of identification.
- Maintained records of customer interactions and transactions in accordance with bank policies.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Researched account discrepancies or errors identified during audits or reviews.
- Advised customers on how to use mobile banking applications effectively.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Assisted customers with setting up direct deposits for their payroll checks.
- Provided guidance on establishing automatic transfers between various accounts.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
Teller
Wells Fargo
Avon, CO
06.2004 - 12.2007
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
Education
High School Diploma -
Battle Mountain High School
Edwards, CO05-2001
Skills
- Continuous Improvement
- Processes and Procedures
- Problem-Solving
- Attention to Detail
- Integrity and Honesty
Accomplishments
- Received teller of the year award to years in a row for 2021 and 2022
- Exceeded my deposit goal for 2023. was at 311% of yearly goal
Languages
English
Full Professional
Spanish
Full Professional
Certification
- NMLS certification
- State of Colorado Notary
References
References available upon request.
Timeline
Consultant
Canvas Credit Union
10.2012 - Current
Universal Banker
US Bank Home Mortgage
01.2008 - 09.2024
Teller
Wells Fargo
06.2004 - 12.2007
High School Diploma -
Battle Mountain High School
- NMLS certification
- State of Colorado Notary
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