ELDA LAMBERT
Ocala,FL
Summary
- Customer-focused and initiative-taking professional with over 40 years of experience in providing exceptional customer service and seeking to leverage my skills to contribute to the success of an organization as a Customer Service Representative.
- Proficient in handling customer inquiries, complaints, and feedback in a timely and empathetic manner.
- Strong verbal and written communication skills, allowing for effective interactions with customers and team members.
- Ability to resolve conflicts and provide satisfactory solutions to ensure customer retention and loyalty.
- Skilled in utilizing software to track customer interactions, manage support tickets, and maintain accurate records.
- Exceptional time management and multitasking abilities, enabling efficient handling of high call volumes and busy service environments.
Overview
25
25
years of professional experience
Work History
Customer Service Cashier
Blocker's Furniture
06.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Eligibility Customer Specialist
Department of Children and Families
07.2022 - 12.2022
- Processed imaging data, such as driver's licenses, social security cards, medical records, legal documents, and passports.
Customer Service Representative
Express Employment Professionals Temporary Agencies
04.2022 - 07.2022
- Responded to customer inquiries via phone, email, chat, and in person, addressing concerns and resolving issues to achieve high customer satisfaction
- Participated in regular training sessions to stay updated on product knowledge, policies, and best practices.
Customer Service and Credit Expert
Pepco Holdings
09.1999 - 02.2022
- Handled 60 customer calls daily, surpassing departmental response time and call resolution
- Collaborated with cross-functional teams to escalate complex cases, ensuring prompt resolution and optimal customer experience.
Education
Bachelor of Science - International Business
Strayer University
Millersville, MD05.2008
Skills
- Excellent communication and people skills
- Problem-solving and conflict resolution
- Experienced using Microsoft Office PowerPoint and MS Word
- Strong organizational and time management skills
- Ability to work in a fast-paced and dynamic environment
- Multi-lingual: Conversational Spanish
- Microsoft Office: Word, Excel, Access, PowerPoint, Outlook Email, and SAP/CRM
Timeline
Customer Service Cashier
Blocker's Furniture
06.2023 - Current
Eligibility Customer Specialist
Department of Children and Families
07.2022 - 12.2022
Customer Service Representative
Express Employment Professionals Temporary Agencies
04.2022 - 07.2022
Customer Service and Credit Expert
Pepco Holdings
09.1999 - 02.2022
Bachelor of Science - International Business
Strayer University
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