Elda Mbemba
Norcross,GA
Summary
Remote customer service rep with over 5 years of providing support to customers via phone and email. Expertise in delighting costumers with timely, accurate, and personable service, Key achievement. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with an analytical and diligent approach to building and leading strong teams. Resourceful Patient Account Representative focused on patient care and customer service. Friendly and adaptable professional. Demonstrated abilities to resolve even the toughest challenges.
Overview
15
15
years of professional experience
Work History
Remote Customer Service
Lowe's
, Georgia
04.2020 - Current
- Cultivated relationships with clients by providing superior customer service and support.
- Coached employees on proper use of equipment used in customer service roles.
- Provided guidance and direction to pharmacy staff in the areas of patient counseling, drug utilization review, inventory control, and customer service.
- Implemented guest service standards and trained team on best practices for customer excellence.
Telemarketer
Amercan Red Cross
Atlanta, GA
08.2009 - 07.2024
- Managed sensitive donor information in compliance with legal and date privacy regulations
- Cross-sold additional products and services to purchasing customers.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Took messages and transferred calls for telemarketing team.
- Made appointments with interested customers according to schedule availability.
Customer Service Representative
Wishing signs
Athens, GA
05.2015 - 12.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Arts - Communication Studies
Emmanuel College
Franklin Springs, GA05-2021
Skills
- Salesforce
- GoTOMeeting
- Order Processing
- Strategic account development
- Extensive person network
- Attention to Detail
- Skilled negotiator
- Performance-driven
- Lead Management
Timeline
Remote Customer Service
Lowe's
04.2020 - Current
Customer Service Representative
Wishing signs
05.2015 - 12.2019
Telemarketer
Amercan Red Cross
08.2009 - 07.2024
Bachelor of Arts - Communication Studies
Emmanuel College
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