Elda Melendrez
Lanham,MD
Summary
Detailed House Cleaner with 10+ years performing residential housekeeping and cleaning. Highly skilled at completing housekeeping duties for multiple clients weekly. Background using correct cleaning chemicals and agents. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, the benefit of knowing 100% spanish, as well with a B1 english leval but improving everyday with english classes. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
House Cleaning
Unique Cleaning Solutions
2010.03 - Current
- Delivered quality customer service to address urgent needs and cleaning requests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Cashier
Latin Supermarket
2006.01 - 2010.01
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions accurately.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Colegio El Shaddai, San Benito Peten.
El Petén, Guatemala06.2005
Skills
- Window Cleaning
- Floor polishing
- Safe Chemical Handling
- Household Management
- Customer Service
- Product Knowledge
- Paperwork Processing
- Scheduling
- Critical Thinking
Additional Information
I am determined to learn new skills everyday, I have a kind soul and love communicating with new people everyday.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
House Cleaning
Unique Cleaning Solutions
2010.03 - Current
Cashier
Latin Supermarket
2006.01 - 2010.01
High School Diploma -
Colegio El Shaddai, San Benito Peten.
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