Elda Rodriguez-Williams
Dacula,GA
Summary
Outgoing and dependable Assistant Center Manager with experience overseeing multiple tasks and managing employees successfully. Hardworking committed to providing outstanding customer service and assistance. Fluent in Spanish, I bring flexibility, adaptability, and a commitment to excellence in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Assistant Center Manager
Concentra Medical Center
05.2022 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Managed daily schedules, ensuring optimal allocation of resources and staff coverage.
- Facilitated open communication among team members by conducting regular staff meetings.
- Assist in training new hire.
- Maintained a clean, organized, and welcoming environment through regular facilities inspections and upkeep tasks.
- Streamlined daily operations for increased efficiency by implementing new organizational strategies.
- Monitored inventory levels to maintain adequate supplies while minimizing expenses, supporting budgetary objectives.
- Assisted in budget preparation by providing input on resource needs based on operational projections.
Front Office Lead
Northeast Georgia Health System
05.2014 - 05.2022
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Trained staff, established and monitored goals.
- Monitored front areas so that questions could be promptly addressed.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Front Office Lead
Concentra
06.2007 - 04.2014
- Effective in handling office and administrative tasks within busy, multi-physician practices.
- Expedient in processing patient check-in/check-out, verifying insurance and collecting third-party claims.
- Answered phone calls, greeting patients, and handled schedules.
- Managed correspondence between doctors and other office personnel.
- Translate Spanish to English as needed.
- Perform drug screens as needed.
Education
High School Diploma -
Grover Cleveland High School, Buffalo, NY
No Degree -
Erie Community College
Buffalo, NYSkills
- Flexible & Adaptable
- Customer Service
- Self-Motivated
- Excellent work ethic
- Active Listening
- Decision Making
- Responsible
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Assistant Center Manager
Concentra Medical Center
05.2022 - Current
Front Office Lead
Northeast Georgia Health System
05.2014 - 05.2022
Front Office Lead
Concentra
06.2007 - 04.2014
High School Diploma -
Grover Cleveland High School, Buffalo, NY
No Degree -
Erie Community College
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