Elda Vargas
Bullhead City,AZ
Summary
Versatile and bilingual professional with a strong background in customer service and administrative tasks. Excelled in enhancing guest satisfaction and streamlining operations, showcasing exceptional time management and hospitality services. Proven ability to adapt quickly and maintain high efficiency under pressure, contributing to improved operational outcomes.
Overview
4
4
years of professional experience
Work History
Front Desk Clerk
Tropicana Casino And Resort
08.2024 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Machine Operator
T&T Industries
04.2023 - 07.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Front Desk
Sam's Club
04.2024 - 06.2024
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
Sandwich Artist
SUBWAY®Restaurants
07.2020 - 03.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
Mohave Accelerated Learning Center
625 Marina Blvd Bullhead City Az05.2023
Skills
- Time Management
- Customer Service
- Hospitality services
- Administrative Skills
- Fluent in Spanish and English
- Reservations
Timeline
Front Desk Clerk
Tropicana Casino And Resort
08.2024 - Current
Front Desk
Sam's Club
04.2024 - 06.2024
Machine Operator
T&T Industries
04.2023 - 07.2024
Sandwich Artist
SUBWAY®Restaurants
07.2020 - 03.2023
Mohave Accelerated Learning Center
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