Eldamarie Montes De Oca
Homestead,FL
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
9
9
years of professional experience
Work History
Front Office Supervisor
Hilton Garden Inn Hotel
Homestead, FL
03.2024 - 10.2024
- Monitored guest check-in and check-out procedures.
- Ensured proper customer service standards were met.
- Supervised front office staff, including hiring and training new employees.
- Handled customer complaints in a professional manner.
- Coordinated with other departments to ensure smooth operations.
- Scheduled staff shifts and assigned duties as needed.
- Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly so that staff members could continue improving their skillset over time .
Night Auditor
Hilton Garden Inn Hotel
Homestead, FL
07.2021 - 03.2024
- Processed guest check-outs, including payment processing and providing receipts.
- Greeted arriving guests and checked them in to their rooms.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Documented wake-up requests and set up automatic calls in system.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Store Associate
Exxon Mobil
Florida City, FL
09.2018 - 03.2020
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Assisted with loading and unloading deliveries from vendors.
- Performed daily opening and closing procedures for store operation.
- Verified accuracy of promotional signs within store environment.
Store Associate
U-Gas
Homestead, FL
01.2016 - 01.2017
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Assisted with loading and unloading deliveries from vendors.
- Performed daily opening and closing procedures for store operation.
- Demonstrated excellent customer service skills at all times.
Education
High School Diploma -
South Dade Senior High School
Homestead, FL06-2014
Skills
- Scheduling and calendar management
- Front Desk Operations
- Concierge services
- Employee Management
- Skilled in Microsoft Office
- Guest Relations Management
Languages
Spanish
Professional
References
References available upon request.
Timeline
Front Office Supervisor
Hilton Garden Inn Hotel
03.2024 - 10.2024
Night Auditor
Hilton Garden Inn Hotel
07.2021 - 03.2024
Store Associate
Exxon Mobil
09.2018 - 03.2020
Store Associate
U-Gas
01.2016 - 01.2017
High School Diploma -
South Dade Senior High School