Elda Patricia Silverio

· Maintained up-to-date knowledge of changes in products or services offered by the company.

· Monitored customer service team performance metrics, identifying areas for improvement and providing feedback.

· Developed strategies to improve customer service processes, increasing efficiency and productivity of the team.

· Interviewed, recruited, trained and developed new partners by coaching and evaluating employee performance to ensure our department provides the highest level of service.

· Maintained accurate payroll records and submitted data to accounting department for processing.

· Collaborating effectively with management, fostering customers' relationships and consistently exceeding expectations.

· Mentored employees in complex issue resolution and drafted scripts for addressing common challenges.

· Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Provided coaching and mentoring to new partners, contributing to their successful integration into the team.
• Cross-trained and provided backup support for organizational leadership.
• Collaborated with internal stakeholders to stay current on inventory levels, complete accurate orders, and resolve item issues.

• Negotiated favorable contract terms for clients by leveraging market knowledge and strong interpersonal skills.
• Performed comparative market analyses to determine optimal listing prices for sellers, maximizing profitability while minimizing time on the market.
• Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.

• Evaluated and resolved claims and benefits inquiries.
• Supported the new hires' training as mentor and coach.
• Worked closely with management on special projects assigned.

• Developed sales and service strategies to maintain and deepen existing relationships.
• Increased loan portfolio growth by identifying client needs and recommending appropriate financial products.
• Consistently recognized as area's top performer.
• Managed high-net-worth clients, ensuring their financial goals were met with tailored banking services.