Eldar Jahijagic
New York,NY
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager of Operations
Gotham
New York, NY
03.2023 - 06.2024
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Ensured compliance with applicable laws and regulations related to operations.
- Investigated customer complaints related to product and service quality or delivery issues.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Responded to information requests from superiors, providing specific documentation.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Oversaw inventory management activities including ordering supplies as needed.
- Monitored team progress towards achieving milestones set forth in project plans.
Supervisor
AKI Development Corp
New York, NY
02.2020 - 02.2023
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Tracked progress on projects and provided timely feedback to staff members.
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
William Cullen Bryant High School
Long Island City, NYSkills
- Logistics Management
- Data Analysis
- Incidents management
- Financial Management
- Customer Service
- Marketing
- Health and safety compliance
- Multi-site operations
- Employee Motivation
- Decision-Making
- Technology
- Client Relationships
Certification
- OSHA Certificate 40Hour
Languages
English
Full Professional
Serbian
Native/ Bilingual
Spanish
Elementary
Timeline
Manager of Operations
Gotham
03.2023 - 06.2024
Supervisor
AKI Development Corp
02.2020 - 02.2023
High School Diploma -
William Cullen Bryant High School
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