Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elden Cruz

Los Angeles,CA

Summary

Service worker with effective social skills, communication abilities and emotional intelligence to thrive in the fast paced customer service industry. Experienced in team setting environments and utilizes leadership to maintain high standards of quality and efficiency. Pursues opportunities to learn new skills and contribute to group success.











Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
12.2023 - 09.2025
  • Trained and mentored team members on beverage preparation and customer engagement strategies.
  • Monitored compliance with health and safety regulations to maintain a safe work environment.
  • Resolved customer concerns promptly, enhancing satisfaction and loyalty through effective communication.
  • Completed store opening and closing procedures and balanced tills.
  • Improved player skills through individual coaching sessions and personalized feedback.

Server

Tuscon Son
05.2022 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.

Barista

Percolate Tea & Coffee
05.2019 - 04.2022
  • Memorized recipes for specialty boba and coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Used POS system to accurately enter orders and process payments.
  • Controlled line and crowd with quick, efficient service.

Education

High School Diploma -

Santa Monica College
Santa Monica, CA

Skills

  • Multitasking and Time management
  • Flexibility and Adaptability
  • Effective Communication
  • Problem Solving
  • Emotional Intelligence
  • Team Building
  • Customer Service

Timeline

Shift Supervisor

Starbucks
12.2023 - 09.2025

Server

Tuscon Son
05.2022 - 09.2023

Barista

Percolate Tea & Coffee
05.2019 - 04.2022

High School Diploma -

Santa Monica College

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