Eldin Garcia
Charlotte,NC
Summary
Eager professional to guarantee customer satisfaction, experienced in customer service, complaint handling and data entry. Ensuring high-quality customer service and meticulous recordkeeping.
Overview
8
8
years of professional experience
Work History
Counter Person
Sergios Pizzeria
08.2020 - 08.2023
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Processed customer orders and accurately entered into order system.
- Resolved customer complaints promptly, maintaining professional communication and restoring customer trust.
- Managed multiple tasks in high-volume environment.
Social Worker Intern
Nassau Community College Aaup Advocacy Chapter
08.2019 - 08.2021
- Acted as a liaison between clients and healthcare providers, facilitating communication and coordination of care to optimize overall treatment outcomes.
- Evaluated client progress towards established goals on an ongoing basis, adjusting treatment plans as necessary to ensure continued growth and success.
- Maintained detailed case documentation, ensuring compliance with agency policies and professional standards of practice.
- Coordinated discharge planning processes for clients transitioning out of institutional settings, ensuring a smooth reintegration into the community.
- Supported clients in achieving self-sufficiency by assisting them with essential life skills development, such as budgeting and employment readiness training.
Administrative Assistant
Sorenson Lumber Inc.
08.2015 - 08.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Associate - Human Services
Nassau Community College
Garden City, NY03.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Computer Proficiency
- Complaint Handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Administrative Support
- Recordkeeping strengths
Languages
Spanish
Native or Bilingual
Timeline
Counter Person
Sergios Pizzeria
08.2020 - 08.2023
Social Worker Intern
Nassau Community College Aaup Advocacy Chapter
08.2019 - 08.2021
Administrative Assistant
Sorenson Lumber Inc.
08.2015 - 08.2020
Associate - Human Services
Nassau Community College
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