Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

El Djamila Mungbet Nku

Woodstock,GA

Summary

Adept at conflict resolution and customer service, I leveraged these skills at Tim Auseth to enhance team performance and customer satisfaction. My experience spans from meticulous cash handling to mentoring employees toward promotions, demonstrating a blend of leadership and organizational prowess.

Professional shift supervisor with strong leadership skills and a focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high-performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering a productive and positive workplace.

Reliable Shift Leader with 3 years in customer service. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing the highest standard of service and creating a warm and welcoming environment for customers.

High-energy Culver's restaurant employees are ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction, and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.

Overview

6
6
years of professional experience

Work History

Shift Lead

Tim Auseth
10.2021 - 08.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.

CNA Student

Health Connect Career Center
11.2022 - 02.2023
  • Maintained a clean and safe environment, reducing the risk of infection and falls.
  • Improved patient comfort by providing compassionate and empathetic care.
  • Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
  • Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
  • Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
  • Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.
  • Demonstrated adaptability by working in fast-paced environments and managing multiple tasks simultaneously.
  • Participated in ongoing education opportunities to enhance knowledge base and stay up-to-date on industry best practices as a CNA student.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Babysitter

Maimouna Mefire
03.2018 - 08.2022
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
  • Encouraged positive behavior and manners through example and gentle guidance.
  • Ensured cleanliness and hygiene by organizing children's living and play areas.
  • Implemented reward system for chores and homework, motivating positive behavior.

Education

High School Diploma -

Sequoyah High School
4485 Hickory Rd, Canton, GA 30115
05-2024

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Rules enforcement
  • Coaching and mentoring
  • Daily reporting
  • Positive attitude
  • Training assistance
  • Multitasking Abilities
  • Time management
  • Organizational skills

Languages

French
Native or Bilingual
Spanish
Limited Working

Timeline

CNA Student

Health Connect Career Center
11.2022 - 02.2023

Shift Lead

Tim Auseth
10.2021 - 08.2024

Babysitter

Maimouna Mefire
03.2018 - 08.2022

High School Diploma -

Sequoyah High School

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El Djamila Mungbet Nku