Eldon Costanios
North Chili,NY
Overview
32
32
years of professional experience
Work History
GENERAL MANAGER
DELTA SKY CLUB – BOSTON
03.2022 - 04.2024
- Currently General Manager for Compass-USA at the Delta Sky Club in Boston Logan Airport
- Transferred from Delta Sky Club-Honolulu Responsible for overseeing all aspects of Food & Bevrage Operations
- From leading and directing culinary team to assisting and motivating front of house team to engage with guests and build relationships
- Working together and collaborating with Delta Team to drive club and customer satisfaction scores
- Building relationships through mentoring, coaching, and servant leadership
- Meeting targets by assessing environment and creating roadmaps for my team with specific
- Leading team to be accountable for all goals and standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
GENERAL MANAGER
DELTA SKY CLUB – HONOLULU
04.2022 - 07.2023
- General Manager for Compass-USA at the Delta Sky Club in Honolulu, Hawaii
- Responsible for overseeing all aspects of Food & Bevrage Operations
- From leading and directing culinary team to assisting and motivating front of house team to engage with guests and build relationships
- Working together and collaborating with Delta Team to drive club and customer satisfaction scores
- Building relationships through mentoring, coaching, and servant leadership
- Meeting targets by assessing environment and creating roadmaps for my team with specific
- Leading team to be accountable to gall oals and standards.
STORE MANAGER
STARBUCKS COFFEE COMPANY
07.2007 - 02.2022
- Employed with the premier coffee company in the world as a Store Manager at a drive thru store
- Responsibilities include overseeing operations of entire store from F&B to Retail, staffing, training, and implementation of promotional roll outs
- Responsible for all financials with the venues from GL’s to P&L’s
ASSISTANT GENERAL MANAGER
SERVICE SYTEMS ASSOCIATES
06.2006 - 06.2007
- Employed with a leading concession company as Assistant General Manager
- Responsibilities include overseeing operations of 3 stand alone Food and Beverage outlets and the Catering Division
- Responsible for all financials with the venues from GL’s to P&L’s
- Other responsibilities included catering sales on premise and off-site
- Assumed responsibilities of the Executive Chef for all outlets and Catering Events
- Assist in driving top line revenue by proper forecasting and driving incremental revenues in Food & Beverage Divisions.
DIRECTOR OF RESTAURANTS
ILIKAI HOTEL / CANOES RESTAURANT
08.2005 - 08.2006
- Employed with a major hotel brand which included one union on property for 1 year beginning as a Restaurant Manager and promoted to Director of Restaurants
- Responsibilities include overseeing operations of Canoes Restaurant, Room Service, Canoes Bar, and Paddles Bar
- Responsible for all financials with the venues from GL’s to P&L’s
- Other responsibilities included organizing and executing Taste of Honolulu, all liquor costs, and worked closely with Union Business Agents
- Assist in driving top line revenue by proper forecasting and driving incremental revenues in Food & Beverage Divisions.
ASSISTANT GENERAL MANAGER
OGDEN MARRIOTT
11.2001 - 08.2005
- Employed with a major hotel brand for 3.5 years as the Assistant General Manager
- Responsibilities include overseeing department heads for Rooms Division and Food & Beverage Division
- Responsible for all operations of hotel
- Responsible for maintaining all standards as directed by the corporate brand
- Responsible for the daily operations of the hotel
- Assist in driving top line revenue by proper forecasting and driving incremental revenues in both Rooms and Food & Beverage Divisions.
SPECIAL EVENTS MANAGER
ROMANO'S MACARONI GRILL
10.1995 - 11.2001
- Employed with a major restaurant chain for 6 years as the Special Events Manager for the Salt Lake area
- Beginning as a server receiving various promotions continuing on to current position
- Responsibilities include: outside sales calls, cold calling, public relations, marketing and sales strategies, client liaison, and restaurant promotion, seeking new avenues to find and secure large business reservations, also utilizing my skills as a Training and Operations Manager to assist in client needs
- Responsibilities included: training of Front of House staff, budgeting, food costs, operational functions, customer service, scheduling, hiring, staff development of front of house and back of house staff.
FRONT OFFICE MANAGER/HOTEL ASSISTANT MANAGER
HYATT HOTELS AND RESORTS
02.1992 - 06.1995
- Three years of working within a 493 room flag ship resort
- Beginning as Reservation Agent finishing as Hotel Assistant Manager
- Responsibilities included: staff management and development, incentive programs, procedural assessments, budget and labor analysis, guest relations, motivational programs, assisting in renovation of guest rooms, training of staff on property management systems.
Education
Bachelor of Science in Business Administration -
California State University Bakersfield
Bakersfield, CASkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Training and coaching
- Customer Relations
- Training and Development
- Relationship Building
- P&L Management
Timeline
GENERAL MANAGER
DELTA SKY CLUB – HONOLULU
04.2022 - 07.2023
GENERAL MANAGER
DELTA SKY CLUB – BOSTON
03.2022 - 04.2024
STORE MANAGER
STARBUCKS COFFEE COMPANY
07.2007 - 02.2022
ASSISTANT GENERAL MANAGER
SERVICE SYTEMS ASSOCIATES
06.2006 - 06.2007
DIRECTOR OF RESTAURANTS
ILIKAI HOTEL / CANOES RESTAURANT
08.2005 - 08.2006
ASSISTANT GENERAL MANAGER
OGDEN MARRIOTT
11.2001 - 08.2005
SPECIAL EVENTS MANAGER
ROMANO'S MACARONI GRILL
10.1995 - 11.2001
FRONT OFFICE MANAGER/HOTEL ASSISTANT MANAGER
HYATT HOTELS AND RESORTS
02.1992 - 06.1995
Bachelor of Science in Business Administration -
California State University Bakersfield
Similar Profiles
Ron HardyRon Hardy
Food and Beverage General Manager / Manager at Compass-Eurest / Flik- Denver Delta Sky Club / United Airlines ClubFood and Beverage General Manager / Manager at Compass-Eurest / Flik- Denver Delta Sky Club / United Airlines Club
Keshawnia WaltonKeshawnia Walton
Server/ Customer Ambassador at Delta Sky ClubServer/ Customer Ambassador at Delta Sky Club
IMAN ABDUL-KABIRIMAN ABDUL-KABIR
Server Ambassador at Delta Sky ClubServer Ambassador at Delta Sky Club
Brennan FuscoBrennan Fusco
Customer Account Specialist at C.H. RobinsonCustomer Account Specialist at C.H. Robinson
Danielle WrightDanielle Wright
Special Education Teacher at Renaissance Academy Charter School Of The ArtsSpecial Education Teacher at Renaissance Academy Charter School Of The Arts