Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cook
Panda Express
Titusville, Florida
04.2017 - Current
Made meals in accordance with company standards and requirements.
Set up work stations prior to opening to minimize prep time.
Resolved customer complaints regarding food quality or services provided.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Adhered to food safety standards when storing and preparing foods.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Checked quality of food products to meet high standards.
Coordinated orders to expedite food from kitchen according to cook time and delivery time.
Maintained clean and orderly appearance throughout kitchen.
Operated grills, fryers and broilers to cook items to quality guidelines.
Performed basic administrative duties such as inventory management, ordering supplies.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Managed portion control using correct utensils during preparation.
Prepared variety of foods according to exact instructions and recipe specifications.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Inspected kitchens for sanitary conditions before the start of each shift.
Adhered to regulatory standards regarding safe and sanitary food prep.
Took inventory counts before and after shifts to complete food inventory or storage sheets.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Organized storage areas for efficient usage of space.
Followed established procedures and requirements for safe food handling, storage and service.
Requested supplies and equipment orders, explaining needs to managers.
Retained consistent quality and high accuracy when preparing identical dishes every day.
Used standardized recipes and other instructions to prepare food.
Managed inventory levels of ingredients and supplies necessary for daily operations.
Provided guidance to junior cooks regarding food preparation methods and techniques.
Maintained updated knowledge through continuing education and advanced training.
Lawn Care Technician
Heritage Lawn Service
Titusville, Florida
04.2016 - 10.2017
Used hand-held tools to maintain green spaces.
Worked in a team setting to coordinate large-scale lawn care projects and ensure client satisfaction.
Utilized hand tools and power equipment safely to maintain lawns and garden beds.
Pruned trees and bushes to improve visibility and shape.
Maintained equipment in good working condition, performing regular checks and minor repairs.
Cared for lawns by mulching, aerating, weeding or grubbing.
Performed regular lawn maintenance tasks including mowing, trimming, and edging to enhance curb appeal.
Managed time efficiently to complete scheduled appointments and maintain productivity.
Dishwasher
Dixie Crossroads
Titusville, Florida
07.2013 - 10.2014
Removed garbage and trash to designated disposal areas in accordance with health regulations.
Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
Science/High School Biological Sciences Teacher at Orange County Public School DistrictScience/High School Biological Sciences Teacher at Orange County Public School District