Eldridge Johnson
Atlanta,GA
Summary
Professional with deep expertise in integrated solutions. Highly skilled in developing and implementing strategies that drive impactful results. Strong focus on team collaboration, seamlessly adapting to changing needs and environments. Proficient in problem-solving, project management, and client engagement, ensuring consistent delivery of high-quality outcomes.
Knowledgeable [Desired Position] with robust background in integrated solutions. Expertly aligned business needs with technical solutions, facilitating seamless system integrations and process improvements. Demonstrated proficiency in strategic planning and problem-solving to optimize performance and drive project success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collections Agent
SYKES Lakeland
04.2016 - 05.2017
- Developed training programs for staff to enhance negotiation skills and customer engagement techniques.
- Analyzed collection data to identify trends, driving process improvements and reducing delinquency rates.
- Implemented new software systems, streamlining collections processes and enhancing reporting capabilities.
- Collaborated with cross-functional teams to resolve payment disputes, ensuring customer satisfaction and retention.
- Established performance metrics to monitor team success, fostering a culture of accountability and continuous improvement.
- Conducted regular audits of accounts receivable processes, identifying opportunities for operational efficiency gains.
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Mentored junior staff on best practices in collections management, promoting professional development within the team.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Updated account records accurately in company database, facilitating efficient tracking of outstanding balances.
Integrated Solutions Consultant
AT&T
03.2020 - Current
- As an account manager I'm responsible for accurately handling and maintaining account status. Traveling directly to the clients in order to reassure them that their needs are met, however still providing great customer service. Acting as a direct-to-home sales and support professional who helps customers with setup and promotes additional At&t services, and as a B2B professional who works with businesses to develop and implement complex technology solutions like voice, collaboration, and IoT. (BUSINESS, and RESIDENTIAL)
Bus Operator
MARTA
01.2021 - 12.2023
- Safely transporting passengers along scheduled routes, collecting fares, and assisting riders. My duties included following a strict schedule, performing pre-trip vehicle inspections, providing route information, and ensuring passenger safety, especially for those with disabilities. Maintain communication with dispatchers, handle a variety of on-road situations.
- Operated buses efficiently, ensuring timely transportation for passengers across designated routes.
- Monitored vehicle performance, identifying and reporting maintenance needs to enhance operational reliability.
- Assisted passengers with inquiries, providing excellent customer service and ensuring a positive travel experience.
- Adhered to safety protocols and traffic regulations, promoting safe driving practices on public roads.
- Collaborated with team members to streamline route planning and improve service delivery efficiency.
- Implemented feedback mechanisms to enhance passenger satisfaction and address concerns promptly.
Collections Manager
AT&T Call Center
04.2020 - 03.2022
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Oversaw daily posting of payments to customer accounts.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Established procedures for collection of past due amounts.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Supervised staff of collectors, monitoring phone calls and letters.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Coded and entered at least [Number] invoices each day into in-house accounting software.
Admissions Representative
Ultimate Medical Academy Online
05.2019 - 01.2020
- Assisted prospective students with inquiries about admission processes and program offerings.
- Provided guidance on application completion, ensuring adherence to institutional policies.
- Conducted follow-up communications to maintain engagement with applicants throughout admissions cycle.
- Streamlined documentation processes for applicant files to improve efficiency and organization.
- Collaborated with academic departments to address student concerns regarding enrollment requirements.
- Delivered presentations at recruitment events to promote online programs and engage potential students.
- Maintained up-to-date knowledge of regulatory changes impacting admissions procedures and practices.
- Provided guidance on financial aid options and enrollment procedures.
Assistant Manager
AutoZone
03.2016 - 04.2017
- Supported daily operations by coordinating team schedules and task assignments.
- Assisted in developing training materials to enhance staff performance and efficiency.
- Facilitated communication between departments to ensure alignment on project objectives.
- Analyzed customer feedback to identify service improvement opportunities and implement changes.
- Led team meetings to discuss performance metrics and foster collaborative problem-solving.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Mentored new employees, providing guidance on operational procedures and company policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Implemented strategic initiatives that enhanced overall productivity and employee engagement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in training new staff on customer service protocols and product knowledge.
- Led initiatives to improve team performance and achieve store sales targets consistently.
Warehouse Manager
D-printing Solutions
10.2015 - 03.2017
- Managed inventory levels and ensured accurate stock counts through regular audits.
- Oversaw daily operations, optimizing workflows to enhance efficiency and reduce delays.
- Trained and mentored staff on safety protocols and best practices in warehouse management.
- Implemented process improvements to streamline order fulfillment and shipping procedures.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Developed and maintained relationships with suppliers to ensure timely delivery of materials.
- Monitored equipment performance and scheduled maintenance to minimize downtime.
- Enforced compliance with safety regulations, reducing workplace incidents significantly.
- Trained and mentored staff on best practices for equipment handling and safety protocols.
Education
High School Diploma -
Latin Academy
Boston, MA06-1997
Associate of Arts - Music Performance
Berklee College of Music
Boston, Massachusetts, MA09-1997
Skills
- PoC demonstration
- Support response coordination
- Business analysis
- Customer relationship management (CRM)
- Sales support
- Technical requirement design
- Solution design
- Product evangelism
- Training curriculum design
- Teamwork
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Customer satisfaction
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Decision-making
- Customer communication
- Planning and coordination
- Relationship building
- Team building
- Sales presentations
- Self motivation
- Product knowledge
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
- Interpersonal communication
- Sales reporting
- Customer retention
- Sales training
- Technical understanding
- Customer technical support
- Client acquisition
- Networking skills
- Relationship management
- Customer needs assessment
- Presentation skills
- Problem-solving aptitude
- Customer account management
- Account management
- Cold calling
- Territory management
- Upselling techniques
- Sales closing
- Direct sales
- Business development
- Product positioning
- Clean driving record
- Vehicle inspection
- Defensive driving
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
Certification
- CPSP - Certified Professional Sales Person
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Spanish
Elementary
Timeline
Bus Operator
MARTA
01.2021 - 12.2023
Collections Manager
AT&T Call Center
04.2020 - 03.2022
Integrated Solutions Consultant
AT&T
03.2020 - Current
Admissions Representative
Ultimate Medical Academy Online
05.2019 - 01.2020
Collections Agent
SYKES Lakeland
04.2016 - 05.2017
Assistant Manager
AutoZone
03.2016 - 04.2017
Warehouse Manager
D-printing Solutions
10.2015 - 03.2017
High School Diploma -
Latin Academy
Associate of Arts - Music Performance
Berklee College of Music