Eldridge Lee
Van Buren,AR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Workforce
07.2022 - 01.2023
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Global Call Center Solutions
04.2021 - 03.2022
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Daniel Okeefe
Atlanta GA05.1969
Skills
- Record preparation
- Service standard compliance
- Warranty Service
- Consultative Sales
- Quality Assurance Controls
- Process Improvement
- Computer Proficiency
- Complaint resolution
- Customer Service
Certification
- Sales Essentials Certificate
Timeline
Customer Service Representative
Workforce
07.2022 - 01.2023
Customer Service Representative
Global Call Center Solutions
04.2021 - 03.2022
High School Diploma -
Daniel Okeefe
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