Eldrys Barrio Alvarez
Hialeah,Florida
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly processes and assists guests in friendly, courteous manners. Committed to leaving great, lasting impression. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Senior Hospitality Agent
Sonder Inc.
09.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Explained details regarding property to acclimate patrons to resort environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Senior Hospitality Agent
Driftwood Hospitality Management LLC
05.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
Insurance Agent
American Income Life Insurance Company
03.2018 - 04.2019
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Senior Production Planner
Sothys Usa
01.2016 - 03.2018
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Presented updated order and production status reports to sales staff and management every week.
- Planned and established production schedules and optimized control levels for diversified manufacturing operations.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Reviewed inventory stock and reordered to maintain supplies for production.
- Developed, released and monitored daily schedules to foster on-time completion of finished products.
- Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams.
Hospitality Manager, Public Relations, Front Desk.
Mintur, Gran Caribe
05.1991 - 10.2015
- Helped plan and execute private, company and client events.
- Drafted internal memoranda for company employees.
- Increased revenue by implementing new ideas that resulted in full occupancy 4 days per week.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Boosted hotel quality and service scores from by motivating and supporting guest services and housekeeping employees.
- Scheduled work hours for 6 employees to achieve adequate manpower coverage.
- Used various software to record guests' check-ins and check-outs.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Increased customer service ratings significantly through personable service.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
- Coached and developed associates to improve soft skills and recovery techniques.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Motivated and rewarded employees to improve engagement.
Education
Bachelor of Arts - Socio-cultural Studies
Havana University of High Arts
Habana, Cuba05.2007
Associate of Arts - Front Desk
High School Of Hospitality Management
Habana, Cuba05.1991
Skills
- Clerical Support
- Creative Solutions
- Business Operations
- Custom Orders
- Administrative Support
- Managing Multiple Tasks
- Training Employees
- Business Correspondence
- Guest Satisfaction
- Concierge Support
- Billing and Payment Processing
- Product and Service Sales
- Hospitality Management
- Filing Documents
- Office Supplies and Inventory
- Customer Retention
- Special Events
- Tracking Expenses
- Nightly Audits
- Personnel Management
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Limited Working
Italian
Limited Working
Timeline
Senior Hospitality Agent
Sonder Inc.
09.2021 - Current
Senior Hospitality Agent
Driftwood Hospitality Management LLC
05.2019 - 03.2020
Insurance Agent
American Income Life Insurance Company
03.2018 - 04.2019
Senior Production Planner
Sothys Usa
01.2016 - 03.2018
Hospitality Manager, Public Relations, Front Desk.
Mintur, Gran Caribe
05.1991 - 10.2015
Bachelor of Arts - Socio-cultural Studies
Havana University of High Arts
Associate of Arts - Front Desk
High School Of Hospitality Management
Similar Profiles
Edgar UretaEdgar Ureta
Information Technology Service Desk Manager at Sonder Inc.Information Technology Service Desk Manager at Sonder Inc.
Eliznet Monegro GarciaEliznet Monegro Garcia
Trust and Safety Specialist at Sonder Inc.Trust and Safety Specialist at Sonder Inc.
Hannah PersonHannah Person
Senior Hospitality Agent at Sonder Inc.Senior Hospitality Agent at Sonder Inc.
Elijah GumbyElijah Gumby
Hospitality Supervisor at Sonder inc.Hospitality Supervisor at Sonder inc.
Adrian DiazAdrian Diaz
ER Technician at Palmetto General HospitalER Technician at Palmetto General Hospital