Eldy Joch
Compton ,CA
Summary
Seeking a challenging position that can effectively utilize my skills and knowledge. In search for a position where I can become a part of a team using my experience in customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Optician
Maison Optique optometric center
Torrance , CA
03.2020 - Current
- Led optical staff training and mentorship programs, promoting adherence to best practices.
- Directed optical staff in providing excellent customer service and patient care.
- Oversaw daily operations at optometric center, optimizing workflow for enhanced service delivery.
- Assisted patients with frame selection and fitting for optimal comfort and style.
- Addressed patient concerns promptly, enhancing overall satisfaction with services provided.
- Resolved customer complaints regarding product quality or services rendered in a timely manner.
- Maintained inventory of eyewear products, ensuring availability for customers.
- Ordered supplies, maintained inventory levels and monitored stock turnover rate for all optical products.
- Collaborated with vendors on pricing negotiations for bulk orders placed by the store.
Optician / pre tester
Advanced Family Eye Care
Torrance, US
12.2018 - 02.2020
- Conducted preliminary tests to assess patient needs.
- Coordinated appointment scheduling, verified insurance coverage, maintained patient records, and conducted preliminary testing to streamline patient flow.
- Recorded chief complaints to guide treatment plans.
- Explained insurance benefits to patients for better understanding.
- Facilitated selection of appropriate eyewear and lenses, enhancing patient satisfaction and comfort.
- Provided patients with their prescribed eyewear and ensured proper fit.
- Educated patients on safe handling and maintenance of contact lenses.
- Maintained accurate patient records using electronic health systems effectively.
Optician Technician
Acuity Eye Group
Long Beach, US
01.2017 - 11.2018
- Trained staff on contact lens fitting and care, enhancing service quality
- Conducted sales transactions to provide exceptional service and fulfill customer needs.
- Provided customer service assistance to address concerns and improve client relations.
- Performed billing and coding tasks to ensure accurate insurance claims processing.
- Developed expertise in various vision insurance plans.
- Provided bilingual support in English and Spanish to assist clients.
Front Desk Receptionist
Dr Peter Nguyen
Gardena, US
08.2013 - 01.2017
- Provided customer service at front desk
- Scheduled appointments to ensure efficient patient flow
- Checked eligibility to verify patient coverage and streamline service
- Responded to phone inquiries
- Prepared invoices for labs to facilitate timely billing and payment processing
- Glasses fitting
Education
Optician -
American Career College-Los Angeles
Los Angeles, CAHigh school or equivalent -
Hope centre Academy
Skills
- Dispensing
- Product Knowledge
- Billing
- Scheduling
- Training
- Customer Service
- Bilingual communication
- Filing
Certification
Optician, 2013
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Optician
Timeline
Lead Optician
Maison Optique optometric center
03.2020 - Current
Optician / pre tester
Advanced Family Eye Care
12.2018 - 02.2020
Optician Technician
Acuity Eye Group
01.2017 - 11.2018
Front Desk Receptionist
Dr Peter Nguyen
08.2013 - 01.2017
Optician -
American Career College-Los Angeles
High school or equivalent -
Hope centre Academy