Summary
Overview
Work History
Education
Skills
Languages
ACERCA DE MI
Websites
COSMETOLOGA PROFESIONAL Y MANICURISTA
Timeline
Generic
Eldy Carolina Olaes Guzman

Eldy Carolina Olaes Guzman

Lancaster,CA

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Cashier

Walmart california
Lancaster, CA
06.2023 - 09.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.

Stoker

Coscto
Fremont, CA
11.2020 - 02.2021
  • Analyzed readings from various instruments such as thermometers and pyrometers to detect potential problems before they occur.
  • Handled tasks such as racking parts, unloading furnaces, and programming furnace operations with consistent expertise and attention to detail.
  • Identified needs of customers promptly and efficiently.
  • Created markdown reports to track progress and analyze performance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.

Cashier

Macys Backstage
Newark, CA
03.2018 - 11.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Education

High School Diploma -

Unitec
Honduras CA
11-2013

Skills

  • Payment Collection
  • Product restocking
  • POS Systems
  • Product Recommendations
  • Payment Processing
  • Cash Handling
  • Cash Register Operation
  • Customer Assistance
  • Customer Service
  • Inventory Control
  • Ordering and stocking
  • Customer Relations
  • ID Verification
  • Returns processing
  • Drawer balancing
  • Written and verbal communication
  • Organizational abilities
  • Merchandise Restocking
  • Point of sale system
  • Identification checks
  • Sales expertise
  • Refunds and exchanges
  • Order Verification
  • POS system operations
  • Loyalty Program Promotion
  • Scanner operations
  • Customer service excellence
  • Cash register systems
  • Online orders preparation
  • Cash Drawer Balancing
  • Credit and cash transactions

Languages

Spanish
Native/ Bilingual

ACERCA DE MI

  • RESPONSABLE,PUNTUAL,EFICIENTE,HONESTA,TRABAJADORA ME ADAPTO RAPIDO A CUALQUIER CAMBIO,EXPERIENCIA SOY AUTENTICA Y AMIGABLE LEAL Y RESPETUOSA.

COSMETOLOGA PROFESIONAL Y MANICURISTA

  • ME GRADUE DE COSMETOLOGA PROFESIONAL EN LA ESCUELA DE BELLEZA EN HONDURAS TAMBIEN TENGO UN CERTIFICADO DE MANICUSTA Y DECORACION DE UNAS EN UNA ESCUELA DE HAYWARD CA Y OTRA ONLINE DE MIAMI FLORIDA TAMBIEN VENDO PERFUMERIA DE TODAS LAS MARCAS EN MI SITIO WWW.KAROLAUTLET.COM

Timeline

Cashier

Walmart california
06.2023 - 09.2024

Stoker

Coscto
11.2020 - 02.2021

Cashier

Macys Backstage
03.2018 - 11.2020

High School Diploma -

Unitec

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Eldy Carolina Olaes Guzman